A Dudley McDonald’s in the West Midlands has been branded the “worst” in the UK, with diners leaving scores of negative reviews.
Customers at the McDonald’s branch on Dudley Road, in Kingswinford, Dudley, say they have been left “disgusted” by its quality of food and customer service.
One claims they found a “false nail” in their chips while another claimed they had “missing items” and their food was “stone cold”. The store has 127 TripAdvisor reviews in total, with 78 of those being one-star reviews out of five, earning the store a grand total of two stars.
McDonald’s said it would encourage customers with complaints to speak to staff members at the restaurant or contact its “customer service team”.
Among the comments from unhappy customers included those who complained about “terrible” food and “non-existent” customer service. The customer who claimed they found a nail in their food was left in further outrage when staff allegedly told them it was their own fault. The review read: “After finding a false nail in our chips we took our meal back for a refund and were offered a £10 voucher.
“However they proceeded to insinuate that the nail was ours by saying only male staff worked on the fries station, however, the bag was brought out by a female to us in our car with the chips being on the top of the order. We are an all-male household so the nail is definitely NOT ours.”
Another customer was left “disgusted” by the food they ordered to be delivered after it arrived “stone cold”, and when they called to complain, they were told it was the fault of the delivery company. They wrote: “What a disgusting meal we have just had delivered!
“Two items missing and the items that were there were stone cold. Rang them and was told to contact Just Eat, not here!! Never ever will we use this branch again.”
Many were also outraged by the branch’s customer service, with one person saying that staff “threw the missed order at me, threw the change and forgot the drink” when they visited with their daughter. While another said staff “sneered and laughed” at them and their three kids after management allegedly refused to take an “old” £5 note as legal tender despite giving the customer the note as change.
However, not all the reviews about the branch are negative, as one person took to TripAdvisor to praise the restaurant – saying their food was delicious and fresh. “They get a rough deal at this Maccies,” the customer stated, “but they can’t be that bad as there’s always a queue getting in the drive-thru … on this occasion, 10/10.
“Went on the off chance last night. The staff serving were so friendly and happy. The chap taking the order was singing it through and everyone in the queue was laughing.
“Had a hot chocolate which I’m rather fussy with [and] wow, [it] was lovely. Chips nice and hot and [the] Big Tasty [with] no bacon was great.”