Job Title: IT Service Delivery Manager
Employer: Balfour Beatty
Location: Newcastle Upon Tyne (Hybrid Working)
Salary: See Link
Job Reference: BBUK21466
About The Role:
Balfour Beatty is looking for an experienced IT Service Delivery Manager to coordinate and oversee the governance of its Secure Working Environment (SWE).
The successful candidate will work with managed service providers, internal IT and project teams, and business stakeholders to ensure services are delivered effectively, remain financially sustainable and provide value for money.
The role can be based at one of the company’s main UK hubs, including Newcastle, Derby, Leeds, Maxim, Warrington, London or Birmingham.
Candidates must hold, or be willing and eligible to obtain, UK Security Check (SC) clearance.
Key Responsibilities:
- Coordinate service delivery, governance, operational reviews and stakeholder engagement.
- Act as the main point of contact for the managed service provider.
- Monitor supplier performance and resolve operational issues.
- Manage Microsoft 365 and application licensing, including utilisation, compliance and cost control.
- Oversee the Secure Working Environment service budget and financial forecasts.
- Support budgeting, financial reporting, cost allocation and recharge activities.
- Work with Finance, Procurement, Commercial and internal IT teams.
- Support project and service onboarding and transition.
- Maintain management information and governance documentation.
- Support audit and compliance activities.
- Identify opportunities for continuous improvement in service quality, efficiency and value for money.
Skills And Experience:
- Experience in IT service delivery, service management or technology-related business processes.
- Strong stakeholder and supplier management skills.
- Experience working with third-party suppliers and managed service providers.
- Experience with financial forecasting, budget tracking, variance analysis and cost reporting.
- Strong analytical, Microsoft Excel and reporting skills.
- Excellent communication and organisational skills.
- Ability to manage competing priorities and work across technical, commercial and business teams.
Benefits:
- Flexible working arrangements, including up to 40% remote working where the role allows.
- 25 days of paid annual leave, pro rata.
- Family-friendly policies, including paid maternity, adoption and paternity/partner leave.
- Pension.
- Share incentive plan.
- Volunteering leave.
- Recognition schemes.
About The Employer:
Balfour Beatty Group Enabling Functions includes Legal, Finance, IT, Procurement, Communications, Health, Safety and Environment, HR and Sustainability. These teams support the company’s strategy and help improve efficiencies and standardise systems and processes.
To Apply: To apply, click here
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