• Front of House Supervisor
• Employer: Lounges
• Location: Washington, NE38
• Contract: Full-time
• Salary: £12.80 per hour
• Role Overview:
• Supporting the management team to deliver consistently great shifts
• Leading from the front to set high standards of service and pace
• Ensuring every customer leaves happy and well looked after
• Helping make the Lounge a go-to place for the local community
• Key Responsibilities:
• Leading and supervising front of house teams during service
• Setting the pace and maintaining high standards on every shift
• Supporting delivery of great customer experiences
• Maintaining attention to detail across service and operations
• Supporting reporting on KPIs and service performance
• Helping drive sales, labour efficiency, and customer satisfaction
• Supporting recruitment, training, and team development
• Skills & Experience:
• Experience as a Supervisor, Team Leader, or senior front of house team member
• Background in restaurants, bars, cafés, or coffee shops
• Experience serving freshly made food and drinks
• Strong communication skills and ability to build rapport
• Passion for hospitality and customer service
• Self-motivated and able to work at pace under pressure
• Good attention to detail and basic literacy skills for reporting
• Benefits:
• Tips shared equally across the team based on hours worked
• Paid breaks
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one across Lounge, Cosy Club, and Brightside
• 28 days holiday (pro rata, including bank holidays)
• Christmas Day and Boxing Day off
• Competitions and incentives, including supplier trips
• Loungefest staff party
• Emotional and practical support via the Licensed Trade Charity
• Wagestream for flexible access to pay
• Company pension scheme
• Long service awards
• Strong development and career progression opportunities in a growing business
• Additional Information:
• Fast-paced, high-energy role
• Supportive and people-focused company culture
To apply please click here.