JOB NEWS: Durham County Council is hiring a Housing Advice Officer in County Durham on a Full-Time basis.
Job Overview
- Durham County Council is recruiting a Housing Advice Officer to join its Homeless Prevention Team.
- The role focuses on providing housing advice, homelessness prevention support, and housing options to residents across County Durham.
- Successful candidates will manage a caseload of customers at risk of homelessness and help them secure stable, long-term accommodation.
- This is an opportunity to make a positive difference by supporting vulnerable individuals and families during challenging circumstances.
- The role combines customer support, case management, housing advice, and administrative responsibilities.
Employer
- Durham County Council.
- Homeless Prevention Team.
- Committed to preventing homelessness and supporting residents to access suitable housing.
- Delivers housing services across County Durham.
Location
- Crook or Seaham Offices.
- Hybrid working available.
- County Durham.
Salary
- Grade 4.
- £25,583 – £26,824 per year.
Job Type
- Permanent.
- Full-Time.
Working Hours
- 37 hours per week.
- Hybrid working arrangement available.
- Home and office-based working where applicable.
Benefits
- 27 days annual leave entitlement.
- Annual leave rises to 32 days after five years of continuous local government service.
- Local Government Pension Scheme.
- Flexible and hybrid working arrangements.
- Competitive salary package.
- Professional development opportunities.
- Supportive working environment.
- Career progression opportunities within Durham County Council.
Key Responsibilities
- Manage a caseload of customers at risk of homelessness.
- Provide early housing advice and intervention.
- Support customers to understand available housing options.
- Assist customers in securing and maintaining accommodation.
- Make referrals to appropriate housing and support services.
- Support customers living in temporary accommodation to move into suitable long-term housing.
- Assist with housing applications and benefit claims.
- Work alongside colleagues to ensure services comply with homelessness legislation.
- Respond to customer enquiries and provide advice both face-to-face and by telephone.
- Maintain accurate case records and documentation.
- Arrange appointments and manage day-to-day administrative tasks.
- Deliver high-quality customer-focused housing support services.
Candidate Requirements
- NVQ Level 2 or equivalent qualification.
- Experience providing telephone and face-to-face advice services.
- Experience supporting clients to achieve positive outcomes.
- Knowledge of Housing and Homelessness legislation.
- Strong communication and interpersonal skills.
- Ability to manage a varied caseload effectively.
- Good organisational and record-keeping skills.
- Customer-focused approach.
- Ability to work independently and as part of a team.
About the Homeless Prevention Team
- Provides advice and support to residents facing housing difficulties.
- Helps prevent homelessness through early intervention and practical support.
- Assists residents in accessing suitable housing options.
- Works closely with partner organisations and support services across County Durham.
- Committed to achieving positive outcomes for vulnerable residents.
Application Information
- Vacancy ID: 298378.
- Post Number: REG/26/110.
- Number of Posts Available: 1.
- Advert Start Date: 19 June 2026.
- Closing Date: 5 July 2026 at 11:59pm.
- Interviews will be held on 14 and 15 July 2026.
- Applications must be submitted online through the Northeast Jobs portal.
- CVs are not accepted.
- Applicants should use the Person Specification section to demonstrate how they meet the essential criteria.
Contact Information
- Amanda Buschardt, Senior Housing Officer.
- Email: Amanda.Buschardt@durham.gov.uk.
- Recruitment Helpdesk: 03000 26 27 27.
- Email: RecruitmentREG@durham.gov.uk.
Equality, Diversity and Inclusion
- Equal opportunities employer.
- Disability Confident Leader.
- Applications welcomed from all backgrounds.
- Support available throughout the recruitment process.
- Guaranteed interview scheme available for eligible applicants who meet the essential criteria.
To apply, click here
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