JOB NEWS: Education Partnership North East is hiring a Student Support and Activities Officer in Sunderland on a Permanent basis.
Job Title
• Student Support and Activities Officer
Employer
• Education Partnership North East (EPNE)
• Northumberland College
Location
• Working across Kirkley Hall Campus and Ashington Campus
• Northumberland College
Salary
• £25,949 – £26,446 per annum
Contract Details
• Permanent position
About The Role
• Provide support and guidance to students within Future Ready Hubs and Youth Areas.
• Help students access essential resources and information to support their learning journey.
• Offer advice on learning resources, study skills and digital tools.
• Support student participation initiatives and engagement activities.
• Assist students with bursary applications and financial support funds.
• Work closely with students to maximise the benefits of facilities, resources and services available.
• Deliver a welcoming, supportive and professional service across campuses.
Key Responsibilities
• Provide customer service support to students, staff and stakeholders.
• Respond to enquiries in person, by telephone and via email.
• Support students within College Future Ready Hubs and Youth Areas.
• Work with the Head of Student Services North and Youth Work Team.
• Help organise and deliver campus events, activities and projects.
• Enhance the overall student experience.
• Support the development of students’ confidence, skills, attitudes and character.
• Administer and provide guidance regarding student bursary and financial support funds.
• Offer advice and assistance relating to:
• Learning and library resources
• Study skills
• Digital tools
• Student bursary schemes
• Financial support funds
Candidate Requirements
• Level 3 qualification.
• Experience providing customer service, support and guidance.
• Strong interpersonal skills.
• Excellent communication skills, both written and verbal.
• Ability to build positive relationships with a wide range of people.
• Friendly, positive and approachable manner.
• Strong organisational skills.
• Good understanding of equality, diversity and inclusion.
• Commitment to supporting students from all backgrounds.
Essential Skills And Experience
• Ability to provide welcoming and professional services.
• Strong relationship-building skills.
• Experience supporting individuals in an educational, customer service or guidance setting.
• Ability to work effectively with students, colleagues and stakeholders.
• Commitment to creating an inclusive learning environment.
Employee Benefits
• Generous annual leave entitlement of 35–48 days per year plus public holidays (excluding term-time contracts).
• Flexible working opportunities where applicable.
• Generous family leave provisions.
• Local Government Pension Scheme or Teachers’ Pension Scheme depending on role.
• Access to the myLifestyle employee benefits platform.
• Retail discounts and exclusive offers.
• Dental care plans.
• Eye care plans.
• Health cash plans.
• Extensive wellbeing support through a digital Wellbeing Hub.
• Support for physical, mental and financial wellbeing.
• Free parking on most campuses.
• Free gym access at Bede Campus.
Why Join EPNE?
• Part of an Ofsted Outstanding education provider.
• Inclusive and supportive working culture.
• Strong focus on employee development and wellbeing.
• Opportunities for career growth and progression.
• Chance to make a meaningful impact on students’ lives.
• Disability Confident Employer.
• Armed Forces Covenant Member.
• Welcoming workplace that values diversity and lived experience.
Diversity, Equality And Inclusion
• Applications welcomed from people of all backgrounds and experiences.
• Commitment to equality, diversity and inclusion.
• Recognition that talent comes from a variety of career paths.
• Encouragement for applicants who may not meet every requirement but can demonstrate potential and passion for the role.
Safeguarding Information
• Enhanced Disclosure Check required.
• Commitment to safeguarding children and vulnerable adults.
• Active support of PREVENT responsibilities.
• Equal opportunities employer welcoming applications from all sections of the community.
Closing Date
• 30 June 2026
To apply, click here
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