EMPLOYER
Flexico Workspace
LOCATION
Delta Bank Road, Gateshead NE11 9DJ
SALARY
£26,500 per year
JOB TYPE
Full-time
HOURS
• 8:30am–5:30pm, Monday–Friday
ABOUT THE ROLE
• Support the Centre Manager with the day-to-day operation of the centre
• Open and close the centre in line with procedures
• Welcome clients and visitors and provide a professional front-of-house service
• Manage reception duties, including calls, emails, enquiries, mail and diary support
• Maintain communal areas, including kitchen restocking and presentation standards
• Complete daily floor walks and spot checks
• Support monthly audits and follow-up actions
• Maintain accurate systems, records and documentation
• Manage keys and fobs, including replacements and associated charges
• Provide basic IT setup and troubleshooting for clients
• Ensure Flexico policies, procedures and checklists are followed
CLIENTS
• Deliver consistently high customer service
• Act as a first point of contact for client queries and requests
• Help create a positive and connected centre community
• Support client onboarding, move-ins and move-outs
• Ensure client records are accurate and maintained
TEAM RESPONSIBILITIES
• Step into the Centre Manager role during periods of absence
• Maintain continuity and operational standards
BUILDING AND FACILITIES
• Support building maintenance, Health & Safety and compliance
• Carry out required checks and audits
• Identify and escalate issues and follow them through to resolution
• Liaise with contractors and suppliers
• Prepare contractor work lists and log facilities requests
• Support fire safety compliance and associated documentation
• Maintain knowledge of building layouts and compliance requirements
SALES & FINANCE
• Keep vacant offices “show ready” for viewings
• Support and conduct client tours
• Provide accurate CRM feedback following tours
• Support smooth move-in and move-out processes
• Manage stock ordering and control costs
• Support billing accuracy for additional services and charges
REQUIREMENTS
• Confident working independently and as part of a team
• Proactive approach
• Organised and adaptable
• Strong attention to detail
• Friendly and professional communication style
• Enjoy helping others and take pride in your work
• Customer service experience preferred
CAREER DEVELOPMENT
• Opportunities to progress into different roles or management positions
• Growth opportunities within the expanding business
COMPANY CULTURE
• Supportive, people-first culture
• Collaborative and ambitious working environment
• Team-focused approach
COMPANY VALUES
• Love People – putting people first
• Deliver Excellence – going above and beyond
• Grow Together – stretching, learning and succeeding together
BENEFITS
• Casual dress
• Company events
• Company pension
• Employee discount
• Sick pay
ABOUT FLEXICO
• Part of the Wizu Group
• Award-winning workspace brand
• Listed as a Sunday Times Best Places to Work employer
• Growing portfolio with plans for further expansion
To apply, click here
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