Job Title: Christmas Customer Assistant – Food
Employer: Marks & Spencer (M&S)
Location: Metrocentre, Gateshead, Tyne & Wear
Salary: £13.41 Per Hour
Contract: Temporary, Part-Time
Contract End Date: 26 December 2026
Closing Date: 28 October 2026
About The Role
Marks & Spencer is recruiting a Christmas Customer Assistant for its Food department at the Metrocentre in Gateshead.
The role involves serving customers, recommending food products, replenishing shelves and helping the store manage increased demand during the festive season. Candidates should be comfortable working in a busy retail environment and providing friendly, efficient customer service.
Working Pattern
- Monday: 11:30am–6pm
- Wednesday: 10:30am–5pm
- Thursday: 2:30pm–9pm
- Saturday: 9am–3:30pm
Due to operational requirements, successful applicants may be asked to work full-time hours during the weeks commencing 13 and 20 December.
Key Responsibilities
- Provide helpful and friendly customer service.
- Recommend and sell M&S food products.
- Replenish shelves and maintain product availability.
- Help drive sales and support the store during busy periods.
- Use in-store digital tools to assist customers.
- Work across different areas of the store when required.
- Support colleagues to deliver an efficient shopping experience.
Requirements
Applicants should have a positive attitude, enjoy working with customers and be able to stay focused in a fast-paced environment. Digital confidence, flexibility and teamwork are important for this role.
Benefits
- 20% colleague discount after completing probation, subject to eligibility and contract conditions.
- Pension savings plan and share schemes.
- Holiday entitlement, with the option to buy additional days.
- Life assurance.
- Cycle-to-work scheme.
- Employee wellbeing resources, including a free virtual GP service.
- Retail discounts and other savings.
- Family-friendly policies.
- Support through colleague networks and development opportunities.
To Apply: To apply, click here
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