Job Overview
- Job Title: Seasonal Waiting Staff – Food and Beverage Assistant
- Employer: MERCURE (Accor Group)
- Location: Washington
- Contract Type: Part-time
- Industry: Hospitality / Food & Beverage / Events
- Shift Pattern: 8-hour shifts
- Event Shift Hours: Typically 5:00pm – 2:00am
About the Employer
- MERCURE is part of the global Accor hospitality group.
- Accor operates:
- More than 45 hotel brands.
- Over 5,500 hotels worldwide.
- More than 10,000 restaurants and lifestyle destinations.
- Strong focus on responsible hospitality, employee development and career progression.
- Team members are known as “Heartists®”, reflecting the company’s service-focused culture.
Role Summary
- Join the hotel’s food and beverage team during busy seasonal periods.
- Deliver exceptional guest service across restaurant, bar and event operations.
- Support banquet and function services.
- Work across multiple hospitality areas including food service, bar service and event support.
- Help create memorable experiences for guests attending hotel functions and events.
Key Responsibilities
Guest Service
- Welcome and seat guests professionally.
- Provide information about events, menus and service schedules.
- Deliver friendly and attentive customer service.
- Handle guest enquiries and complaints professionally.
- Escalate issues to management when necessary.
Food and Beverage Service
- Take drink orders using the Zonal POS system.
- Serve food and beverages efficiently.
- Ensure all food presentation meets company standards.
- Support banquet and event catering operations.
- Assist with basic food preparation when required.
- Promote premium drinks and upsell products where appropriate.
Bar Duties
- Support bar operations during events.
- Serve alcoholic and non-alcoholic beverages.
- Process payments accurately.
- Maintain excellent cash-handling standards.
- Knowledge of cocktails is considered beneficial.
Venue Setup and Maintenance
- Clear food, waste and glassware throughout events.
- Maintain cleanliness of tables, service stations and function rooms.
- Rearrange furniture and event spaces as required.
- Ensure front-of-house and back-of-house areas remain organised and presentable.
Skills and Experience Required
- Excellent customer service skills.
- Strong communication and interpersonal abilities.
- Ability to remain calm under pressure.
- Comfortable working in a fast-paced hospitality environment.
- Good time management and organisational skills.
- Basic maths skills for cash handling and transactions.
- Understanding of food safety procedures.
- Hospitality or bar experience desirable but not essential.
- Ability to work both independently and as part of a team.
- Physical capability to move furniture and assist with room setups.
Employee Benefits
- Free meal during 8-hour shifts.
- Free on-site parking.
- Access to gym membership (subject to agreement with Leisure Manager).
- Discounts on:
- Hotel stays
- Spa treatments
- Food and drink
- Golf facilities
- Accor employee benefit card providing discounted rates worldwide.
- Learning and development programmes through Accor Academies.
- Opportunities to participate in sustainability and CSR initiatives.
- Career progression opportunities both nationally and internationally.
Suitable For
- Candidates seeking part-time hospitality work.
- Students and seasonal workers.
- Individuals interested in food and beverage service.
- Applicants looking to gain hotel and events experience.
- People who enjoy customer-facing roles and fast-paced environments.
Key Facts at a Glance
- Role: Seasonal Waiting Staff – Food and Beverage Assistant
- Employer: MERCURE (Accor Group)
- Area: Washington
- Contract: Part-time
- Sector: Hospitality / Events
- Event Hours: 5:00pm–2:00am
- Benefits: Free meals, free parking, hotel discounts, gym access and career development opportunitie
To apply, click here.