JOB NEWS: Middlesbrough Museums is hiring a Visitor Experience Assistant in Middlesbrough on a Full-time basis.
Job Title
• Visitor Experience Assistant
Employer
• Middlesbrough Museums
• Middlesbrough Council
Location
• Middlesbrough
• Working across:
• Dorman Museum
• Captain Cook Birthplace Museum
Salary
• £26,403 pro rata
Contract Details
• Permanent position
• Full-time
Vacancy Information
• Vacancy ID: 298170
• Post Number: 4228328
• Number of Posts: 4
• Job Category: Other
• Advert Start Date: 17 June 2026
• Closing Date: 30 June 2026 at 11:59pm
Available Hours
• One vacancy at 30 hours per week
• One vacancy at 24 hours per week
• Applicants should confirm on their application which hours they are applying for
About The Role
• Join a growing museum service at two of Middlesbrough’s most iconic cultural attractions.
• Deliver exceptional visitor experiences in a welcoming and engaging environment.
• Work across a variety of customer-facing, operational and commercial activities.
• Support museums that celebrate local heritage and attract visitors of all ages.
• Play an important role in creating safe, enjoyable and memorable visits.
Key Responsibilities
Frontline Visitor Experience
• Welcome visitors and provide a positive first impression.
• Staff welcome desks and visitor reception areas.
• Handle bookings and ticket sales.
• Respond to visitor enquiries professionally and efficiently.
• Provide information about exhibitions, events and facilities.
Café And Retail Operations
• Assist with food preparation and service.
• Support museum retail operations.
• Process transactions using EPOS systems.
• Monitor stock levels and replenish supplies.
• Help maximise income through retail and catering activities.
Safety And Standards
• Maintain high standards of cleanliness and presentation.
• Follow food hygiene regulations and procedures.
• Carry out daily health and safety checks.
• Ensure public areas remain safe and welcoming.
• Support compliance with operational standards.
Operational Support
• Assist with setting up events and exhibitions.
• Support museum activities and special events.
• Carry out light maintenance tasks where required.
• Assist with cleaning duties.
• Help maintain museum buildings and grounds.
Visitor Engagement
• Engage with visitors of all ages and backgrounds.
• Act as an ambassador for Middlesbrough Museums.
• Share knowledge about exhibitions and collections.
• Support educational and learning activities.
• Help bring exhibitions and heritage stories to life.
Candidate Requirements
Customer Service Skills
• Experience in a customer-facing role.
• Ability to engage with a diverse range of visitors.
• Passion for delivering excellent customer service.
Personal Qualities
• Friendly and approachable attitude.
• Positive and professional manner.
• Strong teamwork skills.
• Flexible and adaptable approach to work.
• Enthusiasm for heritage, culture and visitor engagement.
Practical Skills
• Comfortable undertaking hands-on tasks.
• Willingness to assist with cleaning, set-up and maintenance duties.
• Ability to work across a variety of operational areas.
Commercial Experience
• Experience handling cash transactions.
• Knowledge or experience using EPOS systems.
• Understanding of sales and income generation activities.
Communication Skills
• Excellent verbal communication skills.
• Confidence when dealing with members of the public.
• Ability to provide a welcoming and informative service.
Education And Flexibility
• Good standard of education.
• Ability to work flexible rota patterns.
• Availability to work weekends.
• Willingness to work towards a Level 2 Food Hygiene qualification.
Why Join Middlesbrough Museums?
• Opportunity to work at well-known cultural and heritage venues.
• Supportive and collaborative team environment.
• Commitment to professional development and learning.
• Chance to contribute to Middlesbrough’s cultural future.
• Varied role where no two days are the same.
• Opportunity to engage with thousands of visitors each year.
Middlesbrough Council Values
• Passion
• Integrity
• Creativity
• Collaboration
• Focus
Additional Information
• Middlesbrough Council does not currently offer sponsorship opportunities.
Equality And Inclusion
• Guaranteed Interview Scheme available for applicants who meet all essential criteria and identify as:
• Disabled applicants
• Looked After Young People
• Care Leavers
• Veterans
Contact Information
• Contact: JR Bowes
• Email: JR_Bowes@middlesbrough.gov.uk
Closing Date
• 30 June 2026
• 11:59pm
To apply, click here
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