Job Title: Customer Adviser
Employer: Newcastle Building Society
Location: Gateshead
Salary: £25,469–£28,026 Per Year
Contract: Full-Time
Working Hours: 35 Hours Per Week, Monday To Friday, 9am–5pm, Plus Saturdays On A Rota Basis, Typically Until 12pm
Newcastle Building Society is recruiting a Customer Adviser to help customers with their everyday banking and savings needs. The role involves building relationships with customers, understanding their financial goals and providing a welcoming, helpful service within the branch.
Previous financial services experience is not essential, as the successful candidate will receive a tailored 12-week training programme.
Key Responsibilities:
- Welcome customers and understand their financial needs and goals.
- Open and prepare tills at the start of the working day.
- Arrange customer appointments.
- Process customer transactions at the counter.
- Assist customers with opening savings accounts.
- Complete end-of-day cashing-up and branch closing procedures.
- Work closely with branch colleagues to deliver an excellent customer experience.
Requirements:
- Excellent people skills and the ability to build customer relationships.
- Strong listening skills and empathy.
- A customer-focused approach.
- Ability to work effectively as part of a team.
- Willingness to learn and develop new skills.
Benefits Include:
- Corporate bonus scheme, with a 5% on-target bonus and a maximum of 10%.
- Pension scheme with employer contributions of up to 9%.
- Annual performance-related pay reviews.
- Colleague mortgage scheme.
- Electric car salary-sacrifice scheme.
- Life assurance worth four times salary and income protection.
- Access to financial advisers and high-street and online discounts.
- 25 days’ annual leave plus bank holidays, increasing to 30 days with length of service.
- Option to buy or sell up to five days of annual leave.
- Enhanced family leave.
- Health cash plan through Medicash.
- Employee Assistance Programme.
- Free on-site gym at the Cobalt head office and discounted gym access.
- Two paid volunteering days each year.
- Cycle-to-work scheme.
- Training, development and career progression opportunities.
Newcastle Building Society describes itself as an inclusive, member-owned organisation committed to reflecting the communities it serves and ensuring colleagues feel valued and respected.
To Apply: To apply, click here
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