Northumberland County Council is hiring a Customer Services Advisor on a Full-Time, Hybrid basis
Location
• County Hall, Morpeth, Northumberland
• Hybrid working (home and office)
Contract & Hours
• Fixed term – 12 months
• Full time – 37 hours per week
• Monday to Friday, shifts between 8:00am – 5:00pm
Salary
• £26,403 – £28,142 per annum
Closing Date
• 12 January 2026
The Role
• Act as the first point of contact for residents, visitors and businesses contacting Northumberland County Council
• Deliver clear, accessible information and advice through meaningful conversations
• Make a positive difference by helping people access council and community services
Key Responsibilities
• Handle customer enquiries via telephone in a contact centre environment
• Provide advice across services including housing, benefits, council tax, blue badges, waste, highways, planning and more
• Listen carefully, build rapport and gain customer trust
• Identify appropriate solutions using council services and community partners
• Record information accurately using council systems
• Work collaboratively as part of a supportive customer experience team
About the Team
• Part of the Customer Experience team at County Hall, Morpeth
• Telephone-based contact centre with hybrid working arrangements
• Supported by team leaders with full training and ongoing development
• Strong focus on staff wellbeing, inclusion and support networks
Who They’re Looking For
• Enthusiastic and customer-focused individual
• Excellent listening and communication skills
• Patient, curious and solution-focused approach
• Strong team player
• Flexible to work across different Northumberland locations
• DBS check required
Training & Development
• Comprehensive training programme provided
• Ongoing development opportunities available
Benefits
• 26 days annual leave plus bank holidays, rising to 31 days after 5 years (pro rata)
• Local Government Pension Scheme
• Flexi scheme – up to 2 flexible leave days per month (where applicable)
• Supportive wellbeing resources and staff networks
Application Information
• Completed application forms only – CVs not accepted
• Vacancy ID: 290196
• Post Number: ncc/TP/58/2583/MP
Contact for Further Information
• Sarah Carrick
• Email: Sarah.Carrick@northumberland.gov.uk
To apply please see the offical job vacancy page here.