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JOB TITLE
- Customer Retentions Advisor
EMPLOYER
- One Utility Bill
LOCATION
- Newcastle upon Tyne NE1 2QB
- Area: Tyne & Wear
- Hybrid working available after probation (2 days per week from home)
SALARY
- £26,200 per year
- Up to £5,000 OTE (On-Target Earnings)
CONTRACT
- Full Time
- Monday to Friday (9am–5pm or 10am–6pm)
- 1 in every 4 Saturdays (9am–5pm)
- Office-based for first 6 months
ROLE OVERVIEW
- Manage customer cancellation requests and renewals
- Retain customer packages through effective objection handling
- Deliver excellent customer experience during retention conversations
- Make approximately 45 outbound calls per day
- Spend around 2.5 hours per day on the phone
- Aim for 3 cancellation saves per day
- Use internal systems to close down or amend packages
ESSENTIAL REQUIREMENTS
- Strong verbal and written communication skills
- Confident and professional phone manner
- Excellent prioritisation and multi-tasking skills
- Self-motivated with a positive attitude
- Problem-solving ability
- Resilience, empathy and patience
- Adaptable and quick to learn
- Willingness to contribute ideas and improvements
WORKING PATTERN
- Monday to Friday shifts (allocated 9am–5pm or 10am–6pm)
- 1 in 4 Saturdays required
- Hybrid working potential after successful probation
APPLY
- To apply, click here.
Source: One Utility Bill Careers
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