Job Title: Sales Support Advisor
Employer: One Utility Bill
Location: 4 Coquet Street, Newcastle Upon Tyne, NE1 2QB
Salary: £27,976 Per Year
Job Type: Full-Time
Working Arrangement: Office-Based For The First Six Months, With Potential For Hybrid Working Two Days Per Week After Successful Completion Of Probation
About The Role:
One Utility Bill is looking for a motivated and organised Sales Support Advisor to support its B2C Sales, Partnerships and Marketing teams. The company bundles household bills into one fixed monthly payment, helping customers simplify their finances and reduce administration.
The role combines administrative support with direct customer contact, helping rental and homeowner customers, letting agents and internal teams throughout the customer journey.
Key Responsibilities:
- Respond to letting agents’ queries by phone, email and live chat.
- Monitor customer self-sign-ups and process sales to support B2C sales targets.
- Contact incoming leads to help progress them towards completing their packages.
- Support Growth Leaders in achieving business and team objectives.
- Validate sales to maintain quality and improve the customer experience.
- Suggest improvements to processes and operational efficiency.
- Provide cover and support across different teams when required.
- Assist with projects across the Growth teams.
- Resolve setup delays by working with internal teams and suppliers.
- Update customer information accurately on internal systems.
- Liaise with suppliers and letting agents to resolve utility registration issues.
- Manage workloads efficiently and work within service-level agreements.
Candidate Requirements:
- Strong written and verbal communication skills.
- A confident and professional telephone manner.
- Ability to multitask, prioritise and manage competing tasks.
- Self-motivation and a positive attitude.
- Good problem-solving skills.
- Resilience, patience, understanding and empathy.
- Adaptability and a willingness to learn quickly.
- A collaborative approach and commitment to customer service.
Salary And Benefits:
- Annual salary advertised as £27,976.
- Potential company-wide annual bonus of £2,000 if shared business objectives are achieved.
- Opportunity to gain experience across sales, partnerships and marketing operations.
- Potential for hybrid working after successful probation.
- Opportunities to contribute ideas and improvements within a growing business.
Important Information: The position is initially office-based for six months. Hybrid working, with two days per week, may be available after successful completion of probation.
To Apply: To apply, click here
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