• Customer Service Advisor
• Employer: ResQ Limited
• Location: Spectrum 3, Spectrum Business Park, Seaham, SR7 7TT
• Contract: Permanent, Full-time, On-site
• Hours: Up to 40.25 hours per week
• Salary: £25,555.53 per year + commission
• Closing Date: 8 March 2026
• Shift Pattern:
• Rotational shifts with full flexibility required between 08:00–21:00 Monday to Sunday
• Role Overview:
• Handling inbound customer queries and complaint calls
• Matching customers with solutions that meet their household needs
• Building rapport and ensuring customers feel valued
• Key Duties:
• Answering and managing inbound calls from customers
• Resolving customer issues and complaints efficiently
• Troubleshooting problems to provide effective solutions
• Developing positive customer connections with empathy and care
• Skills & Experience:
• Strong listening and communication abilities
• Customer-focused and empathetic mindset
• Good problem-solving skills and attention to detail
• Resilience, patience, and a positive attitude
• Training & Development:
• Full paid training and ongoing development opportunities
• Benefits:
• 28 days holiday (including bank holidays) + paid birthday off
• Pension scheme
• Exclusive discount hub with high-street brands
• Incentives and rewards programme
• Inclusive recruitment process (Disability Confident employer)
• Additional Information:
• No specific industry experience required — skills transferable from retail, hospitality, care, warehouse, beauty, or other customer-facing roles
To apply please see the official job vacancy page here.