Employer
South Tyneside Council
Location
Town Hall, South Shields
Hybrid working available
Contract
Permanent, part-time
25 hours per week
Working hours
Monday to Friday, 1:30 pm – 6:30 pm
Salary
£28,598 per annum, pro rata
Closing date
Wednesday 11 February 2026 at 12:00 noon
About the role
You will deliver a high-quality, customer-focused service as the first point of contact for enquiries. Working within the Housing Contact Centre, you will answer and resolve customer queries efficiently and effectively, ensuring requests for service are handled accurately and promptly.
Key responsibilities
Providing consistent, high-quality customer service
Resolving enquiries at first contact wherever possible
Managing service requests efficiently
Working collaboratively within the Housing Contact Centre team
Additional information
This is a re-advertised post and previous applicants need not apply.
Skilled Worker visa sponsorship is not available.
Informal discussion
Lynsey Robertson, Housing Customer Service Manager
0191 426 8302
To apply please see the official job vacancy page here.