JOB NEWS: South Tyneside Council is hiring a Technology and Independence Officer in Jarrow on a Casual basis.

.JOB NEWS: South Tyneside Council is hiring a Technology and Independence Officer in Jarrow on a Casual basis.

Job Overview

• South Tyneside Council is recruiting a Technology and Independence Officer to join its Technology and Independence Service based at Jarrow Town Hall.
• The role supports the growing field of Technology Enabled Care, helping residents remain safe and independent in their own homes.
• This is a dynamic and fast-paced position where no two days are the same.
• Successful candidates will work within the Alarm Receiving Centre and out in the community supporting residents with assistive technology solutions.
• The role combines emergency response coordination, customer service, and technical support responsibilities.

Employer

• South Tyneside Council.
• Technology and Independence Service.
• Provides Technology Enabled Care services to residents across South Tyneside.
• Delivers emergency response and support services to help vulnerable residents remain safe and independent.

Location

• Technology and Independence Service.
• Jarrow Town Hall.
• Jarrow, South Tyneside.

Salary

• £28,598 per annum pro rata.
• £14.82 per hour.
• Plus 10% Shift Allowance.

Job Type

• Casual.
• Zero Hours Contract.
• Seasonal / Bank / Permanently Variable Hours.

Working Pattern

• As and when required.
• Flexible working arrangement.
• Hours offered based on service requirements.

Vacancy Information

• Vacancy ID: 298201.
• Post Number: AC04426.
• Number of Posts Available: 1.

Key Responsibilities

• Respond to emergency alarm calls from individuals experiencing crisis situations.
• Assess emergency situations and arrange the most appropriate response.
• Liaise with Responders to ensure support is delivered promptly and effectively.
• Coordinate with Emergency Services when required.
• Handle out-of-hours calls relating to Council services.
• Manage out-of-hours Housing enquiries and emergencies.
• Work closely with colleagues, partners, and external agencies.
• Support the smooth running of essential Borough services outside normal working hours.
• Install Assistive Technology equipment within residents’ homes.
• Service and maintain Technology Enabled Care equipment.
• Support residents using digital and assistive technology solutions.
• Deliver excellent customer service while dealing with sensitive situations.

Candidate Requirements

• Enthusiastic about supporting people to remain independent in their own homes.
• Interested in technology and digital care solutions.
• Strong communication and customer service skills.
• Able to remain calm under pressure.
• Professional and compassionate approach when dealing with vulnerable individuals.
• Good organisational and problem-solving abilities.
• Able to work independently and as part of a team.
• Flexible and adaptable approach to work.

About Technology Enabled Care

• Technology Enabled Care uses modern technology and digital solutions to support independent living.
• Helps residents remain safe and secure within their own homes.
• Provides reassurance through alarm monitoring and emergency response services.
• Includes the installation and maintenance of specialist assistive technology equipment.
• Continues to evolve with new technologies designed to improve quality of life.

Application Information

• Advert Start Date: 17 June 2026.
• Advert End Date: 30 June 2026 at 12:00 noon.
• Closing Date: 30 June 2026.
• Applications are invited from individuals interested in supporting residents through innovative care technology and emergency response services.

To apply, click here

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