Job Overview
- Job Title: Rough Sleeping Support Worker
- Employer: Sunderland City Council
- Location: Sunderland, SR1 3AA
- Contract Type: Permanent
- Working Pattern: Full-time
- Salary: Grade 3 (SCP 7–11)
- Salary Range: £26,403–£28,142 per year
- Closing Date: 10 June 2026
- Job Reference: 296060
Role Summary
- Support people who are rough sleeping or at risk of homelessness.
- Help individuals access suitable accommodation.
- Assist clients in maintaining and sustaining tenancies.
- Deliver person-centred support tailored to individual needs.
- Work as part of Sunderland City Council’s Housing Options Team.
- Make a direct impact on reducing homelessness across Sunderland.
Key Responsibilities
Outreach and Community Support
- Conduct outreach work with rough sleepers across Sunderland.
- Participate in street counts and street sweeps.
- Engage with individuals sleeping rough and assess support needs.
- Build trust and encourage engagement with support services.
Housing Support
- Assist clients in accessing emergency, temporary and permanent accommodation.
- Support individuals moving into and maintaining tenancies.
- Help clients overcome barriers to housing stability.
- Monitor progress and provide ongoing practical support.
Personalised Housing Plans
- Support the development of Personalised Housing Plans.
- Help clients achieve agreed housing goals.
- Review progress and update support plans where necessary.
- Encourage independence and long-term housing sustainability.
Partnership Working
- Work closely with:
- Housing providers
- Social care services
- Mental health teams
- Community organisations
- Voluntary sector partners
- Coordinate support to ensure positive outcomes for clients.
- Promote effective multi-agency working.
Emergency Response
- Respond to urgent housing and homelessness situations.
- Provide support during crisis situations.
- Participate in occasional out-of-hours work when required.
Candidate Requirements
Essential Experience
- Minimum 12 months’ experience within:
- Housing services
- Homelessness services
- Support services
- Experience supporting vulnerable adults.
- Experience working with partner organisations and external agencies.
Essential Skills
- Strong communication skills.
- Excellent problem-solving abilities.
- Ability to build positive relationships with clients.
- Effective organisational skills.
- Ability to work independently and as part of a team.
- Commitment to delivering excellent customer service.
Personal Qualities
- Compassionate and empathetic approach.
- Commitment to equality and diversity.
- Understanding of safeguarding responsibilities.
- Resilient and adaptable in challenging situations.
- Passion for supporting vulnerable people.
Additional Requirements
- Subject to a Disclosure and Barring Service (DBS) check.
- Post is exempt from the Rehabilitation of Offenders Act 1974.
- Applications must be submitted through the North East Jobs system.
- CVs are not accepted.
About the Opportunity
- Opportunity to make a meaningful difference within the local community.
- Work within a supportive and dedicated Housing Options Team.
- Help tackle rough sleeping and homelessness across Sunderland.
- Develop strong partnerships across housing, health and social care sectors.
- Contribute directly to improving outcomes for vulnerable residents.
Suitable For
- Housing Support Workers.
- Homelessness Support Officers.
- Outreach Workers.
- Tenancy Support Workers.
- Social Care Support Workers.
- Individuals with experience supporting vulnerable adults and disadvantaged communities.
Key Facts at a Glance
- Role: Rough Sleeping Support Worker
- Employer: Sunderland City Council
- Area: Sunderland
- Salary: £26,403–£28,142 per year
- Contract: Permanent
- Hours: Full-time
- Sector: Housing / Homelessness Support
- Closing Date: 10 June 2026
- DBS Check: Required
- Experience Required: Minimum 12 months in housing, homelessness or support services
To apply, click here
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