Job Overview
- Job Title: Retail Shift Lead
- Employer: Company Shop Group
- Location: Washington, Tyne and Wear (NE38 8QA)
- Contract Type: Part-time
- Salary: £28,500 per annum (full-time equivalent)
- Pro-Rata Salary: £14,250 per annum based on 20 hours per week
- Working Hours: 20 hours per week
- Shift Pattern: Monday to Sunday between 6:00am and 11:00pm
- Flexibility required to meet operational needs.
About Company Shop Group
- Largest commercial redistributor of surplus food and household products in the UK.
- Works with major retailers, manufacturers, logistics providers and food service companies.
- Helps reduce waste by redistributing surplus products.
- Operates Company Shop stores and Community Shop social enterprises.
- Focuses on creating positive social and environmental impact.
Role Summary
- Responsible for the day-to-day operation of the store during assigned shifts.
- Leads colleagues to deliver excellent customer service and operational performance.
- Ensures store standards are maintained at all times.
- Supports delivery of business objectives and retail targets.
- Acts as a key point of leadership when opening, operating and closing the store.
Leadership Responsibilities
- Lead and motivate colleagues during shifts.
- Set clear expectations and role model company values.
- Provide coaching and support to team members.
- Assist with people management processes.
- Escalate performance or staffing issues to management when required.
- Promote a positive and productive team culture.
Operational Responsibilities
- Take responsibility for store performance during allocated shifts.
- Open and close the store as required.
- Ensure the store is fully prepared for trading.
- Manage replenishment and stock availability.
- Oversee deliveries and stock processing.
- Handle waste management and markdown activities.
- Support cash office functions.
- Maintain hygiene and housekeeping standards.
- Ensure efficient day-to-day operations.
Customer Service Responsibilities
- Deliver excellent customer service to all members.
- Resolve customer queries and concerns efficiently.
- Escalate complex issues when necessary.
- Help create a positive shopping experience.
- Maintain strong member satisfaction standards.
Compliance and Safety
- Ensure company policies are followed.
- Maintain food safety standards.
- Support health and safety compliance.
- Encourage safe working practices.
- Report accidents, near misses and safety concerns appropriately.
Candidate Requirements
- Previous supervisory or team leader experience within retail.
- Strong understanding of retail operations.
- Ability to lead and motivate colleagues.
- Excellent communication and coaching skills.
- Good commercial awareness.
- Strong organisational and prioritisation abilities.
- Customer-focused approach.
- Experience opening and closing stores.
- Experience handling cash and refunds.
- Food Safety Level 1 qualification or willingness to obtain one.
Benefits
- Free Company Shop membership for employee plus 10 nominated individuals.
- Annual flu vaccinations.
- High street and leisure vouchers.
- Free on-site parking.
- Free tea and coffee.
- Free Fruit Friday initiative.
- Employee Assistance Programme through Grocery Aid.
- Eligibility for Costco membership.
- Cycle to Work scheme.
- UK Fuel Card discounts.
- Contributory pension scheme.
- Death in service benefit.
Suitable For
- Experienced retail supervisors seeking part-time leadership roles.
- Team leaders looking to progress within retail management.
- Candidates with strong operational and customer service skills.
- Individuals who enjoy leading teams in a fast-paced retail environment.
- Applicants interested in working for a socially responsible organisation.
Key Facts at a Glance
- Role: Retail Shift Lead
- Employer: Company Shop Group
- Area: Washington
- Salary: £28,500 FTE (£14,250 pro-rata for 20 hours)
- Hours: 20 per week
- Contract: Part-time
- Sector: Retail Management
- Location: 1–2 Pattinson Road, Washington, NE38 8QA
To apply, click here.