• Food & Beverage Team Leader
• Employer: National Trust
• Location: Souter Lighthouse, Coast Road, Sunderland, SR6 7NH
• Contract: Fixed Term (until 31 October 2026)
• Working Pattern: Part-time
• Hours: 15 hours per week
• Typical Shifts: Fridays & Saturdays, 9:00am–5:00pm (flexibility required for events, school holidays, and cover)
• Salary: £12.75 per hour
• Closing Date: 15 February 2026
• Interview Date: Tuesday 24 February 2026
• Potential Start Date: 2 March 2026
• Reference: IRC171540
• Role Overview:
• Leading the day-to-day front-of-house operation within a busy National Trust café
• Supporting and motivating a food and beverage team to deliver consistently high customer service
• Working in a lively visitor-focused environment at a popular coastal location
• Playing a key role in creating memorable experiences for visitors
• Key Responsibilities:
• Providing daily support and supervision to the café team
• Leading by example in delivering excellent customer service
• Serving food and drinks and engaging positively with visitors
• Ensuring food displays, signage, and service areas are accurate and well-presented
• Supporting food preparation when required
• Supervising induction and training of new team members
• Handling a range of situations, including customer feedback and complaints
• Maintaining high standards of food safety and allergen awareness
• Skills & Experience:
• No previous experience required – full training provided
• Strong customer service focus
• Confident, organised, and adaptable
• Ability to lead, support, and develop a team
• Comfortable working independently when required
• Willingness to learn new skills and take responsibility
• Training & Development:
• Role-specific induction provided
• Training in food safety and allergens
• Ongoing mentoring and optional professional development opportunities
• Benefits:
• Pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest, and children under 18
• Discounts on shopping, gyms, cinema tickets, and more
• Holiday allowance up to 32 days (pro rata, dependent on service)
• Flexible working where possible
• Employee Assistance Programme
• Free parking at most National Trust sites
• Season ticket loan and rental deposit loan schemes
• Additional Information:
• This is a rural location – applicants should consider transport options before applying
• Online assessment required instead of CV
• National Trust employees at risk of redundancy will be prioritised
• Applications may close early
To apply please see the official job vacancy page here.