The Newcastle Building Society in Northumberland Street is hiring a Customer Advisor to work on a Full-time basis
Location: Northumberland Street Branch, Newcastle
• Contract: Full-time, 35 hours per week
• Salary: £23,859 – £26,553 per annum
• Closing date: 12 January 2026
About the role
• Face-to-face customer service role in a high street branch
• Engage with customers to understand financial needs and goals
• Open and close tills and support daily branch setup
• Process counter transactions and customer appointments
• Assist with opening savings accounts and general enquiries
• Cash up and close the branch at end of day
• Work Monday–Friday between 7:45am–6:00pm
• Saturday working on a rota basis (typically until 12pm)
What they’re looking for
• Strong people skills and confidence building customer relationships
• Excellent listening skills and empathy
• Team player who enjoys working collaboratively
• Willingness to learn – no prior financial services experience required
• Positive attitude and customer-focused approach
Training and development
• Tailored 12-week training programme in a dedicated training hub
• Ongoing development conversations
• Clear opportunities for career progression
Pay and benefits
• Competitive salary with annual performance reviews
• Corporate bonus scheme (5% target, up to 10%)
• Pension scheme with up to 9% employer contribution
• 25 days annual leave plus bank holidays (rising to 30 with service)
• Option to buy or sell up to 5 days holiday
• Enhanced family leave (3 months full pay, 3 months half pay)
• Life assurance (4x salary) and income protection
• Health cash plan and employee assistance programme
• High street and online discounts
• Electric car salary sacrifice scheme
• Two paid volunteering days per year
About the employer
• Award-winning regional building society
• Strong focus on local communities and high street banking
• Inclusive employer encouraging applications from all backgrounds
To apply please see the official job vacancy page here.