JOB: Health Advisor – 111 / 999 Call Taker
Employer: North East Ambulance Service NHS Foundation Trust
Location: Newcastle / Hebburn / Wynyard (Tyne & Wear & North East)
Salary: £25,760 – £27,476 per year (+ unsocial hours, up to ~£31,500–£34,000)
Apply: See link
Closing Date: 04-05-2026
Overview
Full-time and part-time Health Advisor roles with the North East Ambulance Service. A frontline NHS role handling 111 and 999 calls, helping direct patients to the right care. Full training provided.
Hours
- 37.5 hours per week (full-time)
- Part-time options available
- 24/7 shift patterns including nights, weekends, and bank holidays
Benefits
- NHS pension and pay structure
- Unsocial hours pay enhancements
- Career progression (111 → 999 call handling)
- Training and development programmes
- Wellbeing and support services
Role Responsibilities
- Answer 111 and 999 emergency calls
- Assess patient needs using NHS Pathways system
- Provide advice and direct patients to appropriate care
- Record accurate patient information
- Work in a high-pressure, time-critical environment
Ideal Candidate
- Strong communication and listening skills
- Calm under pressure with good decision-making ability
- Basic IT skills
- Resilient and able to handle emotionally challenging situations
- GCSEs (including English) or relevant experience
Important Notes
- Role involves exposure to distressing situations
- DBS check required
- Must be able to work flexible 24/7 shifts
- Training is pass/fail and essential for progression
To apply, click here.
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