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JOB: Student Support Officer
Employer: UK Management College
Location: Sunderland (SR1)
Salary: £25,397 – £25,398 per year
Apply: See link
Role Overview
- Full-time Student Support Officer role at UK Management College’s Sunderland campus
- Permanent position working 37.5 hours per week
- Office-based role within the Academic Services department
- Responsible for supporting students with enquiries, enrolment and administrative processes
Key Responsibilities
Student Communication
- Respond to student emails in a timely and professional manner
- Handle incoming and outgoing telephone enquiries
- Provide guidance on enrolment, registration and academic processes
- Log and track student interactions according to internal procedures
Registration and Enrolment Support
- Verify student registration and re-enrolment status
- Assist students in completing enrolment before deadlines
- Resolve registration queries and liaise with partner universities where required
- Escalate complex issues to senior staff
ID Verification and Compliance
- Carry out ID verification checks
- Ensure documentation is recorded and stored correctly
- Support compliance processes for student onboarding and records
Timetable and Academic Queries
- Respond to timetable enquiries from students
- Liaise with timetabling and academic teams to resolve scheduling issues
- Provide guidance on class allocations and delivery arrangements
General Administrative Support
- Manage day-to-day student administrative queries
- Maintain accurate student records
- Assist with attendance monitoring processes
- Support busy periods including enrolment, induction, exams and assessments
Essential Requirements
- Experience in an administrative or student-facing role
- Strong written and verbal communication skills
- Ability to manage high volumes of emails and calls
- Excellent organisational skills and attention to detail
- Confident using IT systems including Microsoft Office
- Ability to work under pressure and meet deadlines
Desirable Experience
- Experience in Higher Education or Further Education
- Knowledge of student record systems such as EBS or eVision
- Understanding of enrolment, registration and compliance procedures
To apply, click here.
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