Job Title: Service Advisor
Employer: Vertu Ford Newcastle – Vertu Motors
Location: Newcastle Upon Tyne, NE4 7DF, Tyne & Wear
Salary: £33,213 Per Year
Job Type: Permanent, Full-Time
About The Role:
Vertu Ford Newcastle is looking for a customer-focused Service Advisor to join its established team. The role involves acting as the link between customers and the workshop, ensuring a positive experience throughout the vehicle servicing and repair process.
Key Responsibilities:
- Welcome customers and understand their vehicle servicing and repair needs.
- Keep customers informed throughout the service process.
- Manage customer expectations at every stage.
- Recommend additional products and services where appropriate.
- Help ensure customers are satisfied with the service they receive.
Requirements:
- Previous experience in a customer-facing role is essential.
- Strong communication skills and a passion for customer service.
- Confidence working in a fast-paced environment with targets and deadlines.
- Ability to build relationships and deliver high standards of service.
- Previous Service Advisor experience is advantageous but not essential, as training and development will be provided.
Benefits:
- £33,213 basic annual salary.
- 25 days’ holiday, increasing with length of service, plus bank holidays.
- Rewards and discounts platform.
- Preferential vehicle servicing rates and colleague purchase scheme.
- Share Incentive Scheme and company pension.
- Enhanced maternity and paternity benefits.
- Ongoing training and career progression opportunities.
Additional Information:
Successful applicants will be subject to pre-employment checks, including references, address verification, credit history and a criminal record check.
To Apply: To apply, click here
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