JOB: Customer Consultant
Employer: Virgin Money (part of Nationwide)
Location: Sunderland (Tyne & Wear)
Salary: From £25,250 per year
Apply: See link
Closing Date: 21-04-2026
Overview
Full-time Customer Consultant role at Virgin Money in Sunderland. A customer-facing banking position focused on delivering excellent service, supporting customers with everyday banking, and helping them use digital services.
Hours
- 35 hours per week
- Monday to Saturday
- Permanent contract
Benefits
- 25 days holiday (pro rata)
- Private medical insurance
- Competitive pension scheme
- Annual performance-related bonus
- Life assurance
- Training and career development
- Health and wellbeing support (Wellhub)
- Paid volunteering days
- Additional benefits via salary sacrifice schemes
Role Responsibilities
- Welcome customers and support their banking needs
- Assist customers in using digital banking services
- Resolve queries and provide tailored solutions
- Build strong relationships with customers
- Work with colleagues across branch and digital teams
- Deliver high levels of customer service
Ideal Candidate
- Experience in a customer service role
- Strong communication and relationship-building skills
- Interest in digital technology and banking services
- Positive, flexible, and proactive attitude
- Motivated to achieve team goals and deliver great service
To apply, click here.
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