🔹 JOB: Customer Service Representative – Banking (Fully Remote)
🏢 Employer: Vantage Point Global
📍 Location: Remote (UK) – initial onsite training in Knutsford
💷 Salary: Salary: See link
🕒 Hours: Full-time
📄 Contract: Permanent
👉 Apply: Via Vantage Point Global careers
- Acting as first point of contact for customers via phone, email, and chat
- Handling account, transaction, and payment-related enquiries
- Resolving standard and moderately complex cases accurately and on time
- Delivering personalised service while meeting banking and FCA compliance standards
- Collaborating with internal teams to support smooth customer care processes
- Identifying, escalating, and managing risks or issues promptly
- Maintaining accurate records of customer interactions and resolutions
- Supporting automation and digitisation initiatives
- Fully remote role after initial onsite training in Knutsford
- Inclusive and equal opportunities employer
- Ongoing training, development, and mentoring
- Opportunity to work with global banking clients
To apply please see the official job vacancy page here.