EMPLOYER
Chopstix
LOCATION
Gateshead
SALARY
£13.21 per hour
JOB TYPE
Full-time
ABOUT THE ROLE
• Lead shifts and support the smooth day-to-day operation of the store.
• Work as a key holder and take ownership of shifts.
• Support the management team in driving performance.
• Coach and motivate team members.
• Promote teamwork and strong customer service.
• Work across all areas of the store to ensure food and service standards are maintained.
RESPONSIBILITIES
• Run shifts and make decisions when required.
• Lead by example and set standards through your own actions.
• Deliver great food and customer experiences.
• Support the team during busy periods.
• Handle customer feedback and turn issues into positive outcomes.
• Identify opportunities to improve service, standards and customer experience.
• Balance competing priorities while maintaining attention to detail.
REQUIREMENTS
• Experience in hospitality, retail, leisure or another customer-focused environment.
• Confidence leading or supporting a team in a fast-paced setting.
• Ability to take ownership of shifts.
• Strong communication skills.
• Ability to motivate colleagues.
• Positive attitude and high standards.
• Hands-on approach and flexibility to work across the store.
• Passion for customer service.
• Willingness to develop and grow with the business.
WORKING HOURS
• Flexible availability required.
• Evenings and weekends may be required.
• Late-night trading may be required.
• Selected stores may trade until 4am.
BENEFITS
• 50% employee discount.
• Online high street discounts.
• Opt-in health plans.
• Company pension.
• Pick n Mix Diploma Programme.
• Cycle to Work scheme.
• Free mortgage advice.
• Confidential wellbeing support.
• Access to wages in advance.
• Career development through the Career Pathway.
• Incentive schemes.
• Free meals on shift.
CAREER DEVELOPMENT
• Career growth opportunities across the international business.
• Learning and development opportunities.
• Career Pathway programme.
• Opportunity to progress within the QSR sector.
COMPANY CULTURE
• Take Pride.
• All In Together.
• Quick To Shift.
• Lead The Way.
• Focus on teamwork, adaptability, innovation and customer experience.
• Commitment to diversity, equity and inclusion.
To apply, click here
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