JOB NEWS: Flow Student Accommodation is hiring a Receptionist, Front of House in Sunderland on a Permanent basis.
Job Overview
- Flow Student Accommodation is recruiting a Receptionist, Front of House to join its Sunderland site.
- The role is focused on delivering an exceptional experience for residents, visitors, and contractors.
- Successful candidates will be the first point of contact within the student accommodation building, providing a professional and welcoming service.
- This is an excellent opportunity to join a growing student accommodation brand and play a key role in day-to-day site operations.
- The position requires strong organisational skills, attention to detail, and the ability to manage multiple responsibilities in a busy environment.
Employer
- Flow Student Accommodation.
- Student accommodation brand of MCR Property Group.
- Provides high-quality student living spaces across the UK.
- Focused on creating exceptional student experiences through innovative accommodation and outstanding service.
- Part of MCR Property Group, a leading property development company with offices across the UK.
Location
- Sunderland.
Salary
- £27,000 – £28,000 per year.
Job Type
- Permanent.
Working Hours
- Full-Time.
- Working pattern not specified.
Key Responsibilities
- Welcome residents, visitors, and contractors to the building.
- Manage visitor sign-in procedures and building access.
- Answer, screen, and forward telephone calls promptly and professionally.
- Ensure calls are transferred to the appropriate department within three rings.
- Manage meeting room bookings and appointment schedules.
- Monitor and respond to enquiries received through the shared email inbox.
- Maintain a clean, organised, and welcoming reception area.
- Ensure communal spaces and meeting rooms are well presented.
- Order and replenish office stationery, kitchen supplies, and cleaning materials.
- Monitor stock levels across communal areas.
- Handle incoming and outgoing post and deliveries.
- Provide administrative support to site management and senior leadership teams.
- Assist residents with general enquiries and support requests.
- Help ensure the smooth day-to-day operation of the student accommodation site.
Candidate Requirements
- Previous front-of-house or reception experience is essential.
- Professional, positive, and confident telephone manner.
- Strong customer service skills.
- Excellent interpersonal and communication abilities.
- Professional and business-appropriate presentation.
- Competent in Microsoft Word, Excel, and Outlook.
- Strong attention to detail.
- Ability to work independently and proactively.
- Ability to work effectively as part of a team.
- Excellent organisational skills.
- Ability to manage multiple tasks within a busy environment.
Desirable Experience
- Experience within student accommodation.
- Experience within hospitality environments.
- Experience within residential property settings.
- Knowledge of customer-facing accommodation services.
Benefits
- Competitive salary package.
- Opportunity to join a growing national student accommodation provider.
- Supportive and professional working environment.
- Career development opportunities within MCR Property Group.
- Experience working within the student accommodation sector.
About Flow Student Accommodation
- Operates high-quality student accommodation across the UK.
- Focuses on delivering outstanding customer experiences.
- Creates modern and innovative living environments for students.
- Part of the wider MCR Property Group.
- Continues to expand across multiple UK locations.
Application Information
- Position: Receptionist, Front of House.
- Employer: Flow Student Accommodation.
- Location: Sunderland.
- Salary: £27,000 – £28,000 per year.
- Job Type: Permanent.
- Applications are welcomed from candidates with previous reception or front-of-house experience.
To apply, click here
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