JOB NEWS: ResQ in Spectrum Business Park, Seaham is hiring a Call Centre Agent on a Full-Time business
Call Centre Agent – ResQ
Location: Spectrum 3, Spectrum Business Park, Seaham SR7 7TT
Contract: Permanent, Full-time (up to 40.25 hours per week, on-site)
Salary: £25,555.53 per year + commission
About the role
- Customer-focused call centre role within a growing organisation
- Handling inbound customer enquiries and complaint calls
- Focus on understanding household needs and providing effective solutions
- Full, paid training provided – no previous call centre experience required
Key duties
- Handle inbound customer queries and complaints
- Explore customer needs and match appropriate solutions
- Build rapport and ensure a positive customer experience
- Assist customers with enquiries and troubleshooting
- Provide clear, accurate information with attention to detail
What we’re looking for
- Strong listening and communication skills
- Empathetic and customer-focused approach
- Good problem-solving ability and attention to detail
- Resilient, patient, and positive mindset
- Comfortable handling customer conversations by phone
What’s on offer
- £25,555.53 salary plus commission
- Full paid training and ongoing development
- 28 days holiday including bank holidays plus paid birthday off
- Pension scheme
- Incentives and reward schemes
- Access to exclusive high-street discount hub
Additional information
- Suitable for candidates from retail, hospitality, care, warehouse, sales, or customer service backgrounds
- Disability Confident employer
- Work location: in person, Seaham SR7 7TT
To apply please see the official job vacancy page here.
