JOB NEWS: Concord Medical Practice in Washington is hiring a Receptionist/Administrator to work on a Part-time basis
Employer
Concord Medical Practice
Location
Victoria Road, Washington, Tyne and Wear, NE37 2PU
Salary
Depending on experience
Contract & Hours
- Permanent
- Part-time
Closing Date
30 January 2026
Date Posted
12 January 2026
Role Overview
Concord Medical Practice is seeking a highly motivated and experienced Medical Receptionist/Administrator to join their friendly primary care team. This is a patient-facing role requiring excellent communication skills and strong administrative ability, supporting the smooth running of a busy GP practice with approximately 5,200 patients. Previous experience working in NHS primary care is essential.
Main Duties & Responsibilities
- Act as the first point of contact for patients, visitors, and telephone callers
- Provide a professional, courteous reception service at all times
- Book, cancel, and rearrange appointments using the clinical system
- Register new and temporary patients and maintain accurate patient records
- Manage repeat prescriptions in line with practice protocols
- Process incoming correspondence, hospital letters, and test results
- Scan, code, and summarise medical information into patient records
- Liaise with GPs, nurses, healthcare professionals, and external services
- Arrange interpreters where required
- Support clinicians with administrative and clinical system tasks
- Prepare clinical rooms at the start and end of each day
- Maintain confidentiality, data protection, and information governance standards
- Ensure health, safety, and security procedures are followed
- Participate in recalls, audits, and practice performance activities
Skills & Experience
Essential
- Previous experience working within a GP practice
- Excellent face-to-face and telephone communication skills
- Strong IT skills with attention to detail
- Knowledge and experience of EMIS clinical system
- GCSEs (Grade A–C or equivalent) in English and Maths
Desirable
- Wider knowledge of NHS primary care processes
Additional Information
- Subject to Disclosure and Barring Service (DBS) check
- Ongoing mandatory and role-specific training required
About the Practice
Concord Medical Practice is a two-GP partner practice supported by practice nurses, a healthcare assistant, and an experienced reception and administration team. The practice is committed to delivering high-quality patient care and maintaining a supportive working environment.
How to Apply
Apply via the NHS Jobs platform.
For Further Information
- Contact: Emma Ferguson, Practice Manager
- Email: emma.ferguson8@nhs.net
- Telephone: 0191 417 3557
- Website: https://www.concordmedicalpractice.nhs.uk/
This role is ideal for an experienced primary care receptionist/administrator looking for a stable, part-time position within a supportive GP practice.
To apply please see the official job vacancy page here.
