JOB NEWS: The New Dicksons at North Moor (Farringdon) is hiring a Shop Supervisor to work on a Part-time basis

Job Overview

• Job Title: Shop Supervisor
• Employer: M.I. Dickson
• Location: Sunderland, SR3 1TQ (Durham Road store)
• Employment Type: Permanent, Part-time
• Pay Rate: £12.51–£13.51 per hour
• Minimum Hours: 20 hours per week
• Work Location: In person

Role Summary

• The role supports the day-to-day supervision of a retail store within a growing local business
• The post holder leads by example, maintaining high standards of customer service and operational performance
• The position is suited to individuals seeking to develop a long-term career in retail management

Key Responsibilities

• Supervise and motivate team members to deliver excellent customer service
• Lead the team by example with a hands-on approach on the shop floor
• Support team management, including delegation and day-to-day supervision
• Maintain high standards of brand presentation and customer experience
• Assist with stock control and stock management processes
• Carry out till management and banking procedures accurately
• Ensure compliance with company policies and procedures
• Support food-to-go operations, including food preparation where required

Working Pattern

• Part-time, permanent position
• Minimum of 20 hours per week
• Working days between Monday and Sunday
• Working hours between 07:00 and 17:00
• Flexibility required to meet business needs

Person Specification – Experience

• Essential: Supervising experience
• Essential: Team management experience
• Essential: Retail management experience
• Essential: Experience in a food-to-go or retail environment
• Desirable: Experience in food preparation roles

Person Specification – Skills and Attributes

• Strong leadership and motivational skills
• Reliable, flexible, and self-motivated approach
• Ability to deliver and maintain high customer service standards
• Interest in developing a career within retail
• Ability to manage multiple responsibilities effectively

Training and Development

• Completion of a structured 12-week training programme
• Development of strong understanding of company policies and procedures
• Opportunity for future progression within the business

Pay and Benefits

• Hourly pay rate of £12.51–£13.51
• 20 days annual leave plus 8 bank holidays, pro rata for part-time staff
• Company pension scheme after 3 months, with 5% employer and 3% employee contribution
• Free life assurance cover
• 20% employee staff discount
• Referral programme
• Birthday and Christmas card and gift from the Dickson family

Additional Information

• The role requires a flexible approach to working patterns
• The position is ideal for candidates seeking stability and development within a local retail business

To apply, click here.