JOB NEWS: Urban Outfitters in the MetroCentre is hiring a Team Leader to work on a Full-time basis

Job Title

• Team Leader

Employer

• Urban Outfitters

Location

• Metrocentre, Gateshead
• Upper Red Mill, Red Path Way, Unit 1, 260/1–261, NE11 9HX

Contract Type

• Full-time

Job Overview

• Urban Outfitters is recruiting a Team Leader to support the store management team at the Metrocentre
• The role focuses on creating a positive, creative store environment aligned with the Urban Outfitters “VIBE” philosophy
• The post holder will lead by example, support team development and drive strong commercial performance

Key Responsibilities – People & Leadership

• Recruit, motivate, develop and lead a high-performing team
• Manage performance development including appraisals, coaching, development plans and disciplinary processes
• Identify and develop talent for progression within the business
• Act as a positive role model and uphold company standards
• Inspire teamwork and conduct effective daily team briefings

Key Responsibilities – Customer Experience

• Set daily customer service goals to maintain a positive store environment
• Coach and train team members on service standards, product knowledge and time management
• Maintain strong floor presence to ensure excellent customer engagement
• Achieve company-average mystery shop results

Key Responsibilities – Operations

• Ensure store-level operational procedures are completed accurately and on time
• Support loss prevention practices to meet stock loss targets
• Uphold health and safety regulations to protect customers and staff

Key Responsibilities – Merchandising & Visuals

• Support department merchandising in collaboration with management and visual teams
• Assist with training, shipment placement, markdowns, transfers and floor sets
• Interpret fashion trends and local market insights to deliver creative merchandising solutions
• Ensure floor sets are organised and completed to schedule

Key Responsibilities – Commercial Awareness

• Drive departmental sales through effective stock and merchandise management
• Use company reports to analyse trends and maximise performance
• Maintain strong understanding of customer profile and current fashion trends
• Manage stock levels appropriately to meet commercial and operational needs
• Demonstrate entrepreneurial thinking to achieve and exceed targets

Essential Experience and Skills

• Experience in a management or supervisory role within a fast-paced fashion retail environment
• Strong operational and organisational skills
• Excellent communication skills, both written and verbal
• Ability to lead, motivate and develop others
• Strong customer focus with a passion for fashion retail

Benefits and Perks

• Up to 40% employee discount across all URBN brands
• Employee Assistance Programme supporting mental, physical and financial wellbeing
• Discounted gym membership
• Private medical insurance (eligible employees)
• Cycle to Work scheme
• Season ticket loan
• “Life Leave” – one additional paid day off per year for key life events
• Structured learning, development and progression opportunities

Equality and Diversity

• Urban Outfitters (URBN) is an Equal Opportunities Employer
• Applications are welcomed regardless of age, disability, gender identity, sexual orientation, race, religion or belief

Additional Information

• This is a high-profile leadership role within a flagship retail destination
• Ideal for candidates passionate about fashion, people development and retail leadership

To apply, click here.