JOB NEWS: Middlesbrough Museums is hiring a Visitor Experience Assistant in Middlesbrough on a Full-time basis.

JOB NEWS: Middlesbrough Museums is hiring a Visitor Experience Assistant in Middlesbrough on a Full-time basis.

Job Title

• Visitor Experience Assistant

Employer

• Middlesbrough Museums

• Middlesbrough Council

Location

• Middlesbrough

• Working across:

• Dorman Museum

• Captain Cook Birthplace Museum

Salary

• £26,403 pro rata

Contract Details

• Permanent position

• Full-time

Vacancy Information

• Vacancy ID: 298170

• Post Number: 4228328

• Number of Posts: 4

• Job Category: Other

• Advert Start Date: 17 June 2026

• Closing Date: 30 June 2026 at 11:59pm

Available Hours

• One vacancy at 30 hours per week

• One vacancy at 24 hours per week

• Applicants should confirm on their application which hours they are applying for

About The Role

• Join a growing museum service at two of Middlesbrough’s most iconic cultural attractions.

• Deliver exceptional visitor experiences in a welcoming and engaging environment.

• Work across a variety of customer-facing, operational and commercial activities.

• Support museums that celebrate local heritage and attract visitors of all ages.

• Play an important role in creating safe, enjoyable and memorable visits.

Key Responsibilities

Frontline Visitor Experience

• Welcome visitors and provide a positive first impression.

• Staff welcome desks and visitor reception areas.

• Handle bookings and ticket sales.

• Respond to visitor enquiries professionally and efficiently.

• Provide information about exhibitions, events and facilities.

Café And Retail Operations

• Assist with food preparation and service.

• Support museum retail operations.

• Process transactions using EPOS systems.

• Monitor stock levels and replenish supplies.

• Help maximise income through retail and catering activities.

Safety And Standards

• Maintain high standards of cleanliness and presentation.

• Follow food hygiene regulations and procedures.

• Carry out daily health and safety checks.

• Ensure public areas remain safe and welcoming.

• Support compliance with operational standards.

Operational Support

• Assist with setting up events and exhibitions.

• Support museum activities and special events.

• Carry out light maintenance tasks where required.

• Assist with cleaning duties.

• Help maintain museum buildings and grounds.

Visitor Engagement

• Engage with visitors of all ages and backgrounds.

• Act as an ambassador for Middlesbrough Museums.

• Share knowledge about exhibitions and collections.

• Support educational and learning activities.

• Help bring exhibitions and heritage stories to life.

Candidate Requirements

Customer Service Skills

• Experience in a customer-facing role.

• Ability to engage with a diverse range of visitors.

• Passion for delivering excellent customer service.

Personal Qualities

• Friendly and approachable attitude.

• Positive and professional manner.

• Strong teamwork skills.

• Flexible and adaptable approach to work.

• Enthusiasm for heritage, culture and visitor engagement.

Practical Skills

• Comfortable undertaking hands-on tasks.

• Willingness to assist with cleaning, set-up and maintenance duties.

• Ability to work across a variety of operational areas.

Commercial Experience

• Experience handling cash transactions.

• Knowledge or experience using EPOS systems.

• Understanding of sales and income generation activities.

Communication Skills

• Excellent verbal communication skills.

• Confidence when dealing with members of the public.

• Ability to provide a welcoming and informative service.

Education And Flexibility

• Good standard of education.

• Ability to work flexible rota patterns.

• Availability to work weekends.

• Willingness to work towards a Level 2 Food Hygiene qualification.

Why Join Middlesbrough Museums?

• Opportunity to work at well-known cultural and heritage venues.

• Supportive and collaborative team environment.

• Commitment to professional development and learning.

• Chance to contribute to Middlesbrough’s cultural future.

• Varied role where no two days are the same.

• Opportunity to engage with thousands of visitors each year.

Middlesbrough Council Values

• Passion

• Integrity

• Creativity

• Collaboration

• Focus

Additional Information

• Middlesbrough Council does not currently offer sponsorship opportunities.

Equality And Inclusion

• Guaranteed Interview Scheme available for applicants who meet all essential criteria and identify as:

• Disabled applicants

• Looked After Young People

• Care Leavers

• Veterans

Contact Information

• Contact: JR Bowes

• Email: JR_Bowes@middlesbrough.gov.uk

Closing Date

• 30 June 2026

• 11:59pm

To apply, click here

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