JOB NEWS: NoteMachine UK Ltd is hiring a Field Service Engineer in Newcastle upon Tyne on a Full-time basis.

Job Overview

Field Service Engineer
Employer: NoteMachine UK Ltd
Location: Newcastle upon Tyne – Field-based
Job Type: Permanent, Full-time
Working Hours: 44 hours per week across a 7-day period, with weekends and bank holidays on a rota basis

Salary & Benefits

Salary: From £39,353 per year + up to £1,000 onboarding bonus and performance bonus

Benefits include:

• Up to £1,000 onboarding bonus, subject to experience and successful completion of probation
• Performance bonus scheme
• Company van, fuel card, tools and uniform
• Personal use of company vehicle in accordance with HMRC guidelines
• Medicash healthcare and wellbeing benefits
• Salary sacrifice pension scheme
• Life Assurance of 4 times annual salary
• Company Sick Pay Scheme
• Group Income Protection Scheme, subject to eligibility
• Comprehensive induction and ongoing technical training
• Career progression opportunities within NoteMachine and Brink’s
• Company events
• Health and wellbeing programme

Key Responsibilities

• Carry out second-line break-fix repairs on ATM equipment
• Perform preventative maintenance on Triton, NCR and Wincor machines
• Diagnose technical faults and achieve high first-time fix rates
• Reduce ATM downtime through effective troubleshooting and repairs
• Build positive relationships with customers
• Represent NoteMachine professionally when visiting customer sites
• Record service activity, repairs and parts usage accurately
• Complete quality checks to ensure work meets company and regulatory standards
• Follow company procedures, security protocols and Health & Safety requirements
• Participate in ongoing technical training and professional development
• Manage your own schedule while working independently across your region

Requirements

• Previous Field Service Engineering experience with electro-mechanical equipment
• Minimum two years’ Field Service Engineer experience
• Strong fault-finding, diagnostic and problem-solving skills
• Excellent communication and customer service skills
• Full UK manual driving licence with no more than six active penalty points
• Ability to work independently and manage your own schedule
• Flexibility to work weekends and bank holidays on a rota
• Resident within the CA or DG postcode area
• Ability to successfully pass financial and background screening
• ATM experience is highly desirable, with two years’ ATM experience preferred

Other relevant electro-mechanical experience may include:

• Vending machines
• Coffee machines
• EPOS and self-service checkout systems
• Ticketing and kiosk equipment
• Parking systems
• Arcade and gaming machines
• Retail technology
• Other electro-mechanical field service environments

About The Role

NoteMachine UK Ltd, part of Brink’s, is recruiting a Field Service Engineer to maintain and repair its ATM network across the UK.

The successful candidate will work independently across their region, carrying out second-line break-fix repairs and preventative maintenance on ATM equipment. This includes Triton, NCR and Wincor machines, with the aim of maintaining high machine availability and achieving strong first-time fix rates.

The role combines technical fault-finding and repair work with customer service. Engineers will visit customer locations, maintain professional relationships, accurately record service activity and parts usage, and complete quality checks to ensure work complies with company and regulatory standards.

ATM experience is highly desirable, but NoteMachine is also interested in engineers who have worked with other electro-mechanical systems such as vending machines, coffee machines, EPOS systems, self-service checkouts, ticketing equipment, kiosks, parking systems, arcade machines and other retail technology.

The position offers a starting salary of £39,353 per year, plus a potential onboarding bonus of up to £1,000 and a performance bonus. Engineers are provided with a company van, fuel card, tools and uniform.

The role involves a 44-hour working week across a seven-day period. Rotas for weekends and bank holidays are provided fairly and transparently, with schedules issued at least two weeks in advance.

Applicants must have a full UK manual driving licence with no more than six active penalty points and must live within the CA or DG postcode area. Successful applicants will also need to pass financial and background screening.

NoteMachine says it provides comprehensive induction, ongoing technical training and career progression opportunities within both NoteMachine and Brink’s.

Source

NoteMachine UK Ltd / Indeed

To apply, click here

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