JOB NEWS: The AA Is Hiring A Sales Customer Service Advisor In Newcastle Upon Tyne On A Full-Time Basis.
The AA is recruiting Sales Customer Service Advisors to join its Motor and Home Insurance team in Newcastle upon Tyne. This is an opportunity for people who enjoy speaking to customers, building relationships and helping people find the right insurance cover for their needs.
Job Title: Sales Customer Service Advisor
Employer: The AA
Location: Newcastle upon Tyne, Tyne & Wear
Salary: £26,550 per year, plus performance-related incentives of up to £9,600
Job Type: Full-Time, Permanent
Hours: 40 hours over five days per week
Working Pattern: Monday to Friday, with shifts between 8am and 7pm, and Saturdays from 9am to 5pm
Work Location: Hybrid, with three days per week in the Newcastle office once competency is achieved
About The Role
You will speak to prospective customers interested in taking out AA car or home insurance. Your role will be to understand their needs, explain the available cover and help them make informed decisions.
The position combines customer service with sales targets, so confidence, good communication and a customer-focused approach are important.
Key Responsibilities
- Speak to prospective customers interested in AA Motor or Home Insurance.
- Ask questions and listen carefully to understand customer needs.
- Explain insurance prices, cover options and policy benefits clearly.
- Help customers choose suitable protection and complete their policy purchase.
- Explain the value of AA Insurance and address customer questions or objections.
- Identify opportunities to discuss other products when appropriate.
- Work towards customer service and commercial targets.
- Follow regulatory requirements and company procedures.
- Take ownership of customer conversations and maintain service standards during busy periods.
Skills And Requirements
The AA provides insurance training, so previous specialist insurance knowledge is not essential.
The employer is looking for people who can demonstrate:
- Strong communication and relationship-building skills.
- Confidence explaining products, prices and value.
- The ability to handle objections and influence customer decisions.
- Motivation to achieve targets and improve performance.
- Willingness to learn from feedback and develop new skills.
- A positive, supportive approach to teamwork.
- The ability to remain calm and professional during busy periods.
Salary And Benefits
- £26,550 annual salary.
- Performance-related incentives of up to £9,600.
- 23 days’ annual leave plus bank holidays.
- Workplace pension with up to 7% employer contribution.
- Free AA breakdown membership from day one.
- 50% breakdown membership discount for family and friends.
- Discounts on AA car and home insurance.
- Employee discounts on shopping, healthcare and holidays.
- Car salary sacrifice scheme.
- Company-funded life assurance.
- Employee Assistance Programme.
- 24/7 remote GP service for employees and their families.
- Learning and development opportunities.
Training And Recruitment Process
Successful applicants will complete an online application and a series of games designed to assess their strengths. Candidates who progress will be invited to a final-stage interview lasting approximately 60 minutes, including a competency-based interview and role-play exercise.
New employees will receive up to three weeks of training, followed by three months of dedicated support. Once they have achieved the required competency, they will move to the hybrid working arrangement.
How To Apply
To apply, click here
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