JOB NEWS: Angard Staffing is hiring a Customer Service Advisor for the Royal Mail’s Call Centre in Doxford Park on a Full-Time basis
Customer Service Advisor – Doxford
• Employer: Angard Staffing (for Royal Mail)
• Location: Royal Mail, Admiral House, 2 Admiral Way, Doxford International Business Park, Sunderland SR3 3XW
• Contract: Temporary (up to 12 weeks, with possible extension)
• Hours: Full time, approx. 37.5 hours per week
• Working Pattern: Monday–Saturday between 8:00am–6:30pm (Saturday required, weekday day off given)
• Pay: £12.97 per hour
• Start Date: 19 January 2026 (other intakes available Jan–March 2026)
Role Overview
• Provide customer support for Royal Mail contact centres
• Deliver high-quality customer service via phone and email
• Handle high call volumes and customer complaints professionally
• Aim for first-time resolution within agreed handling times
Key Responsibilities
• Resolve customer enquiries by telephone and email
• Handle consecutive calls efficiently
• Manage and de-escalate complaints
• Maintain service quality and accuracy under pressure
Desirable Qualities
• Experience in a fast-paced customer service environment
• Strong typing skills with high attention to detail
• Ability to manage difficult conversations calmly
• Excellent telephone manner
• Confident using email, spreadsheets and word processing software
• Problem-solving mindset focused on resolution
• Accurate and consistent data entry
Required Skills & Experience
• Passion for delivering excellent customer experiences
• Confidence handling back-to-back calls
• Strong organisation and prioritisation skills
• Flexible and adaptable to changing demands
• Enthusiastic, resilient and self-motivated
• Able to work independently and as part of a team
• Comfortable working to deadlines and under pressure
• Call centre experience desirable but not essential
• Clear spoken English and strong communication skills
Important Information
• Annual leave not permitted during first two weeks of training
• Limited annual leave may be approved later if pre-booked (not guaranteed)
Work Environment
• Inclusive and friendly workplace
• Supportive team culture
• Opportunity to gain valuable contact centre experience
To apply, please see the job vacancy page here.
