JOB NEWS: BaxterStorey is hiring for a FOH Night & Day Service role in Gateshead on a Fixed-term Contract basis.

EMPLOYER
BaxterStorey

LOCATION
Gateshead — Amazon NCL1

SALARY
£12.99–£13.49 an hour

JOB TYPE
Fixed-term contract

HOURS
Up to 30 hours per week

SHIFT PATTERN

• 5 out of 7 days.
• Night shift.

BENEFITS

• 28 days holiday including bank holidays.
• Additional holiday for your birthday.
• 3 volunteering days.
• 3 days grandparent leave.
• 24 weeks’ enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Perkbox discounts on high street shops, holidays and cinema.
• Wellbeing hub.
• Employee Assistance Programme.
• Cycle to work scheme.

ABOUT THE ROLE
BaxterStorey is looking for individuals who are passionate about hospitality and committed to delivering excellent guest experiences.

The role involves supporting front-of-house service while maintaining high standards of customer service, food quality and operational delivery.

RESPONSIBILITIES

• Recruit, train and supervise catering staff, including servers, chefs and support personnel.
• Set clear expectations and provide ongoing feedback to maintain performance standards.
• Monitor food quality, presentation and service standards.
• Address and resolve customer issues or concerns promptly.
• Coordinate the delivery, setup and breakdown of catering equipment and supplies.
• Oversee food service, beverage distribution and guest interactions.
• Manage inventory and order supplies when required.
• Build positive relationships with clients and guests.
• Handle customer enquiries, requests and special dietary requirements professionally.
• Seek customer feedback to support continuous improvement.

REQUIREMENTS

• Previous experience within the hospitality industry.
• Passion for food and customer service.
• Enjoyment of supervising, training and supporting a team.
• Understanding of delegation skills.
• Excellent organisational abilities and attention to detail.
• Concise and effective verbal and written communication skills.
• Ability to adapt to challenges and opportunities with a solution-oriented approach.

CAREER DEVELOPMENT

• Bespoke development training.
• Ongoing learning and development opportunities.
• Support to build a hospitality career.

COMPANY CULTURE

BaxterStorey describes its workplace as supportive and inclusive, with a focus on development, diversity and work-life balance.

The company states that it is committed to equality, diversity and inclusion and aims to create a workplace where employees feel respected and able to perform at their best.

To apply, click here

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