JOB NEWS: Durham County Council are hiring two debt collectors, one on a part time and the other on a full time basis

JOB: Debtors & Collection Officers
Employer: Durham County Council
Location: Council Offices, Green Lane, Spennymoor (Hybrid working available after training)
Contract: Permanent
Hours: 1 × Full-time (37 hrs) | 1 × Part-time (23 hrs)
Salary: £26,403 – £28,598 per annum (Grade 5, pro rata)
Closing Date: 11 January 2026
Vacancy ID: 290202

Role Overview:
An opportunity to join a busy revenues team responsible for collecting monies owed to the Council. You’ll support residents in arrears with clear advice, practical guidance, and fair repayment solutions, helping minimise debt while delivering high-quality customer service.

Key Responsibilities:
Communicate with customers by phone, email and letter
Maintain accurate records of all interactions
Explain recovery processes and relevant legislation clearly
Negotiate payment arrangements and provide supportive advice
Apply the Council’s Debt Management Policy and procedures
Handle challenging conversations professionally and empathetically

What We’re Looking For:
Clear, confident and empathetic telephone manner
Strong organisational, numerical and time-management skills
NVQ Level 2 (or equivalent) or relevant experience in finance/customer service
Ability to work to deadlines and manage competing priorities
Excellent communication skills in spoken English
Comfortable working with the public in a customer-facing role

Training & Working Pattern:
Full training, mentoring and support provided
Hybrid working available following completion of training
Basic Disclosure check required

Benefits:
27 days annual leave (rising to 32 after 5 years)
Local Government Pension Scheme
Flexible working arrangements
Career development and progression opportunities

Interviews:
Week commencing 19 January 2026

To apply please see the official job vacancy page here.