JOB NEWS: Durham University is hiring a Library Assistant to work on a Part-time basis
Employer
Durham University – University Library and Collections
Location
Durham (libraries, study spaces, museums and visitor sites)
Salary
£12,421.50 – £13,046.50 per year (pro rata)
Full-time equivalent: £24,843 – £26,093
Contract & Hours
Permanent, part-time
17.5 hours per week
Working pattern agreed locally
Includes weekend working every week as part of a rota
Closing date
11 February 2026 (08:59)
Job reference
25001547
Role overview
Durham University is recruiting a Library Assistant to join the Customer Services Team within University Library and Collections. This role is front-facing and customer focused, supporting students, staff, researchers and visitors both in person and online across libraries, study spaces and visitor attractions.
Key duties
Provide excellent customer service face to face and virtually
Respond to enquiries at service desks and online
Support circulation and access to library resources
Assist with events, campaigns and student engagement activities
Contribute to social media and user experience activity
Support digitisation and online services
Record data, statistics and feedback accurately
Work collaboratively with colleagues across sites
Essential criteria
Five GCSEs (Grade C / Level 4+) including English and Maths, or equivalent experience
Experience in a frontline customer service role
Experience working as part of a team
Ability to manage workload, meet deadlines and work under pressure
Strong verbal and written communication skills
Good digital skills including Microsoft 365 and online systems
Problem-solving ability and willingness to learn
Desirable
Experience or knowledge of academic libraries or information services
Benefits
39 days annual leave pro rata (including public and customary days)
Generous pension scheme
Discounted gym and sports facilities
Travel and cycle-to-work schemes
Retail, IT and lifestyle discounts
24/7 employee assistance programme
Family-friendly policies
Learning, development and progression opportunities
Equality and inclusion
Durham University is committed to equality, diversity and inclusion and welcomes applications from underrepresented groups. Reasonable adjustments are available throughout the recruitment process and in post.
How to apply
Online application with:
A CV
A supporting statement clearly demonstrating how you meet all essential criteria
Informal enquiries
Maria Carnegie, Head of Customer Services
maria.a.carnegie@durham.ac.uk
To apply please see the official job vacancy page here.
