JOB NEWS: THE NHS IS HIRING A RECEPTIONIST TO WORK AT CLAYPATH MEDICAL PRACTICE IN GILESGATE ON FULL OR PART-TIME BASIS
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JOBS IN SUNDERLAND & THE NORTH EAST (2026-02-27)
MEDICAL RECEPTIONIST
Employer: Claypath and University Medical Practice
Location: Durham (Claypath & University Medical Group, Gilesgate / University Health Centre, Old Elvet)
Salary: £12.61 per hour
Contract: Permanent
Working Pattern: Full-Time Or Part-Time
Closing Date: 13 March 2026
Reference: A5962-26-0000
ROLE OVERVIEW
• Provide front-of-house reception and clerical support to patients and staff
• Manage appointment bookings and triage requests
• Handle incoming and outgoing calls with a clear, polite telephone manner
• Process prescriptions (paper and electronic) and repeat script requests
• Register new patients and maintain accurate patient records
• Scan, read code and file correspondence
• Liaise with hospitals, community services and external agencies
• Support the multidisciplinary clinical team
DAILY RESPONSIBILITIES INCLUDE
• Greeting and directing patients
• Data input and record management
• Processing correspondence and electronic tasks
• Managing home visit and late call requests
• Organising repeat prescriptions
• Handling complaints and incidents in line with practice policy
• Maintaining tidy waiting areas
• Supporting safeguarding procedures
ESSENTIAL REQUIREMENTS
• Experience working with the general public
• GCSE Maths and English Grade C/Level 4 or Functional Skills Level 2
• Strong communication and interpersonal skills
• Competent with MS Office and Outlook
• Ability to work independently and as part of a team
• Understanding of safeguarding adults and children
• Enhanced DBS required
DESIRABLE
• Experience in healthcare or NHS setting
• Administrative experience
• NVQ Level 2 In Health And Social Care
• Understanding of medical terminology
HOW TO APPLY
To apply, click here.
• For further information contact Laura Reid, Practice Business And PCN Manager
• Email: nencicb-cd.hrclaypath@nhs.net
• Tel: 0191 374 6888
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