JOB NEWS: Coral on Southwick Green is hiring a Retail Customer Service Manager to work on a Part-time basis

Job Overview

• Job Title: Retail Customer Service Manager
• Employer: Entain (Coral)
• Location: 24 The Green, Southwick, Sunderland
• Contract Type: Part-time
• Hours: 20 hours per week
• Pay Rate: £13.00 per hour
• Sector: Retail / Customer Service / Betting & Gaming

About the Employer

• Entain is a leading global sports betting and gaming company.
• FTSE-listed business with major brands including:
  • Coral
  • Ladbrokes
  • BetMGM
  • bwin
  • Eurobet
• Focused on customer experience, innovation and safer gambling.
• Operates betting shops across the UK and internationally.

Role Summary

• Support the Shop Manager with the day-to-day running of the betting shop.
• Deliver outstanding customer service.
• Build relationships with customers and encourage repeat visits.
• Promote safer gambling practices.
• Help maintain high operational and compliance standards.
• Work as part of a team-focused retail environment.

Key Responsibilities

Customer Service

• Deliver excellent customer service at all times.
• Build positive relationships with customers.
• Assist customers with products and betting services.
• Handle customer concerns and complaints professionally.

Betting and Transactions

• Process sports and event bets.
• Handle cash transactions accurately.
• Assist customers using betting terminals and shop technology.
• Demonstrate products and services to customers.

Shop Operations

• Maintain high standards of cleanliness and presentation.
• Support daily shop operations.
• Open and close the shop when required.
• Work towards individual and team performance targets.

Safer Gambling

• Promote responsible gambling practices.
• Support customers in line with company policies and industry regulations.
• Ensure compliance with all relevant procedures.

Working Pattern

• Typical rota of 20 hours per week.
• Combination of:
  • Opening shifts
  • Closing shifts
  • Evening shifts
• Shop opening hours may vary between:
  • 8:00am and 10:00pm
  • Monday to Sunday
• Weekend and bank holiday work required.
• Rotas provided at least four weeks in advance.

Candidate Requirements

Essential Requirements

• Must be aged 18 or over.
• Previous customer-facing experience.
• Confidence interacting with customers.
• Cash handling and payment transaction experience.
• Strong communication skills.

Personal Qualities

• Friendly and approachable.
• Customer-focused.
• Reliable and trustworthy.
• Able to work as part of a team.
• Comfortable working towards targets.

Employee Benefits

Financial Benefits

• Pension Scheme.
• Annual ShareSave scheme.
• Optional overtime opportunities.

Discounts and Rewards

• Employee discounts with hundreds of retailers.
• Recognition and reward programmes.

Health and Wellbeing

• Healthcare support.
• Wellbeing programmes and resources.

Career Development

• Training and development opportunities.
• Career progression within a global organisation.

Suitable For

• Retail Assistants seeking career progression.
• Customer Service Advisors.
• Hospitality and leisure workers with customer-facing experience.
• Candidates interested in retail management and betting shop operations.
• Individuals looking for part-time work with flexible hours.

Key Facts at a Glance

• Role: Retail Customer Service Manager
• Employer: Entain (Coral)
• Area: Southwick, Sunderland
• Pay: £13.00 per hour
• Hours: 20 per week
• Contract: Part-time
• Sector: Retail / Customer Service
• Age Requirement: 18+
• Benefits: Pension, ShareSave scheme, retailer discounts, wellbeing support and career development.

To apply, click here

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