JOB NEWS: ResQ is hiring a Call Centre Advisor in Seaham on a Full-time basis.
Job Overview
Call Centre Advisor
Employer: ResQ
Location: Spectrum 3, Spectrum Business Park, Seaham SR7 7TT
Job Type: Full-time, Permanent
Working Hours: Up to 40.25 hours per week, on-site
Salary & Benefits
Salary: £26,602.03 per annum + commission
Benefits include:
- Full paid training
- Continuous development opportunities
- Exciting incentives and rewards
- 28 days holiday including bank holidays
- Paid day off on your birthday
- Company pension scheme
- Exclusive high-street discount hub
- Supportive and energetic team environment
Key Responsibilities
- Handle inbound customer queries and complaint calls confidently
- Listen carefully to customers and identify their individual needs
- Resolve customer problems quickly and effectively
- Turn customer frustrations into positive solutions
- Build genuine rapport with customers
- Ensure customers feel heard, supported and valued
- Deliver a consistently positive customer experience
Requirements
- Strong communication skills
- Good listening skills
- Empathy and a genuine customer-focused approach
- Ability to remain calm under pressure
- Solution-driven attitude
- Resilience, patience and positivity
- Pride in delivering a high-quality customer experience
- Previous experience in retail, care, warehouse, hospitality, hair and beauty, customer service or sales can be beneficial, but is not essential
About The Role
ResQ is recruiting a Call Centre Advisor at Spectrum Business Park in Seaham.
The successful candidate will handle inbound customer queries and complaints, listening carefully to customers and working to understand what they need before finding effective solutions.
The role is fully on-site and permanent, with up to 40.25 hours available per week. The advertised salary is £26,602.03 per annum plus commission.
Previous call centre experience is not required, as ResQ provides full paid training to help new employees develop the skills and confidence needed for the position.
The company is looking for people who are natural communicators, good listeners and genuinely focused on helping customers. The ability to remain calm under pressure, demonstrate resilience and maintain a positive attitude is also important.
Employees will receive full training and continuous development, incentives and rewards, 28 days’ holiday including bank holidays, a paid day off for their birthday, a pension scheme and access to a high-street discount hub.
ResQ also states that it is a Disability Confident employer and is committed to providing a fair and inclusive hiring process.
Source
ResQ / Indeed
To apply, click here
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