JOB NEWS: Sunderland City Council is recruiting a Housing Options Support Officer on a full-time permanent contract, based at City Hall.
Sunderland City Council is recruiting a Housing Options Support Officer on a full-time permanent contract, based at City Hall.
The role is Grade 3 (SCP 7–11), £26,403 – £28,142, working 37 hours per week. It sits within the Housing Options Team and supports the delivery of frontline homelessness services.
Key responsibilities include providing initial housing advice, handling customer queries by phone and email, managing housing inboxes, processing invoices and purchase orders, making referrals to accommodation providers, liaising with partner agencies, gathering information for personalised housing plans, and supporting the team with administration, data entry and research.
Applicants should have experience working with customers via telephone and email, ideally within housing, homelessness or support settings. Strong ICT skills, clear communication, the ability to work under pressure, and excellent customer service are essential.
The post is subject to a DBS check. Applications must be submitted online via North East Jobs here; CVs are not accepted.
