Duty Manager

Job Overview

• Position: Duty Manager (Trampoline Park)
• Job Type: Part-time
• Location: Sunderland SR5 3RX
• Work Location: In person
• Pay: £13.00–£13.50 per hour

Role Summary

• Play a key leadership role in the day-to-day running of the trampoline park.
• Lead and motivate team members to ensure smooth daily operations.
• Deliver exceptional customer service while maintaining high operational standards.
• Oversee team performance, inventory management, and sales initiatives.
• Help drive business success in a fast-paced leisure environment.

Key Responsibilities

• Lead and supervise team members throughout each shift.
• Foster a positive and supportive working environment.
• Assist with employee induction, orientation, and ongoing training.
• Ensure every shift operates efficiently, safely, and to company standards.
• Manage cashing-up and cash control procedures.
• Monitor and maintain accurate stock levels.
• Ensure effective merchandising throughout the venue.
• Implement sales management strategies to meet or exceed business targets.
• Apply retail mathematics skills for:
  • Pricing
  • Budgeting
  • Financial analysis
• Deliver outstanding customer service at all times.
• Train staff on customer service best practices.
• Coach employees on effective communication and telephone etiquette.
• Coordinate staff rotas and shift management to ensure adequate staffing during busy periods.
• Maintain an organised and productive working environment.

Essential Requirements

• Proven experience in:
  • Retail management
  • Leisure management
  • A similar supervisory position
• Strong leadership and team management skills.
• Ability to motivate, support, and develop employees.
• Excellent customer service skills.
• Strong organisational abilities.
• Good communication skills.
• Ability to work effectively in a busy customer-facing environment.

Preferred Qualifications

• Bilingual or multilingual language skills.
• Experience using point-of-sale (POS) systems.
• Cash handling experience.
• Knowledge of grocery store operations.
• Experience in wireless sales would be advantageous.

Salary

• £13.00–£13.50 per hour.
• Competitive pay structure.

Benefits

• Employee discounts.
• Discounted or free food.
• Access to financial savings programmes.
• Retirement planning resources.

Working Environment

• Fast-paced leisure and entertainment venue.
• Customer-focused role.
• Team-oriented workplace.
• Opportunity to lead staff and support daily business operations.

Company Culture

• Inclusive and supportive working environment.
• Focus on employee growth and development.
• Encourages innovation and collaboration.
• Values the contribution of every team member.
• Dedicated to delivering outstanding customer service.
• Committed to helping employees succeed both personally and professionally.

Why Join the Team?

• Opportunity to take on a leadership role within a vibrant trampoline park.
• Supportive workplace focused on employee wellbeing.
• Chance to develop management and leadership skills.
• Work within a collaborative and energetic team.
• Make a positive impact on both customers and colleagues through excellent service and effective leadership.

To apply, click here