JOB NEWS: Transcare Solutions Limited is hiring a Motor Damage Claims Handler in Sunderland on a Full-time basis.

EMPLOYER
Transcare Solutions Limited (Part of Arriva Group)

LOCATION
Doxford Park, Sunderland SR3 3XP

SALARY
£25,000–£30,000 a year

JOB TYPE
Full-time

HOURS
35 hours per week, Monday to Friday

WORKING ARRANGEMENT
Hybrid working, with a minimum of 3 days per week in the Sunderland office.

ABOUT THE ROLE
Transcare Solutions Ltd is looking for an experienced claims professional to manage a portfolio of motor damage and recovery claims from initial notification through to resolution.

The role involves taking ownership of cases, delivering cost-effective and timely outcomes, and ensuring compliance with legal frameworks, company policies and service level agreements.

RESPONSIBILITIES

• Manage a caseload of damage and recovery claims up to an authority level of £10,000.
• Handle new incident reports by telephone and electronic reporting systems.
• Assess liability and make decisions on claim validity and settlement offers.
• Authorise payments and process supplier invoices up to £5,000.
• Proactively manage cases to reduce lifecycle times and financial exposure.
• Maintain communication with internal stakeholders, suppliers and third parties.
• Complete case reviews and manage performance metrics in line with KPIs.
• Identify trends, risks and opportunities to support continuous improvement.
• Ensure accurate data handling in line with UK data protection legislation.
• Support wider team activities and provide cross-functional cover where required.

REQUIREMENTS

• Minimum of 2 years’ experience handling motor claims from inception to settlement, including property damage and credit hire.
• Strong knowledge of claims handling processes, case law and insurance frameworks.
• Excellent communication and stakeholder management skills.
• Confidence in decision-making and negotiating claim settlements.
• Strong attention to detail and ability to identify inconsistencies or fraud indicators.
• Highly organised approach with the ability to manage a varied caseload.
• Strong IT skills, including Microsoft 365 and claims management systems.
• Empathy when dealing with customers while maintaining professionalism.
• Proactive approach with a focus on continuous improvement and best practice.

DESIRABLE

• Experience using a Figtree-based claims management system within the last 5 years.

BENEFITS

• Free on-site parking.
• Free bus travel outside of London.
• Arriva Workplace Pension.
• Life Assurance.
• 25 days’ annual leave plus statutory bank holidays.
• Opportunity to purchase additional holiday in eligible windows.
• Employee Assistance Programme.
• Discounts and cashback through The Village online reward gateway.
• Eyecare vouchers.
• Access to a medical professional network.
• Employee Experience Forum focused on wellbeing, career development and community.

To apply, click here

For updates on the latest roles please follow our sister page the Farnton Times on Facebook: https://www.facebook.com/FarntonTimes/