REMOTE JOB NEWS: Gecko in Edinburgh is hiring a Customer Success Executive on a fully remote, Full-Time, Basis
🔹 JOB: Customer Success Executive (SaaS, Higher Education)
🏢 Employer: Gecko
📍 Location: Fully Remote (UK-based applicants only)
💷 Salary: Salary: See link
🕒 Hours: Full-time (34-hour workweek, optional compressed 4 days)
📄 Contract: Permanent
• Owning a portfolio of university customers from onboarding through renewal
• Acting as the main point of contact and trusted advisor for Higher Education clients
• Running regular check-ins, reviews, QBRs, and account demos
• Managing renewals end to end and ensuring customers see clear value
• Identifying and progressing expansion opportunities within existing accounts
• Monitoring usage and engagement to spot and mitigate churn risks early
• Providing first-line support and owning issues through to resolution
• Using Salesforce to manage accounts, renewals, and commercial activity
• Travelling to university campuses at least once per year
• 33 days holiday
• Optional compressed 4-day workweek
• Fully remote working with home office setup (MacBook Pro provided)
• Private healthcare, pension, death in service, EAP
• Employee discounts via Perkbox
• High-trust, autonomous working culture
• Clear opportunities to shape and grow the Customer Success function
To apply please see the official job news vacancy page here.
