JOB NEWS: Santander UK plc is hiring a Customer Service Consultant in Jarrow on a Full-time basis.

EMPLOYER
Santander UK plc

LOCATION
Jarrow

SALARY
From £25,000 per year

JOB TYPE
Full-time
• 12-month fixed-term contract
• Hybrid working

ABOUT THE ROLE

• Support personal banking customers and help them feel confident, capable and in control of their finances.
• Provide personalised customer service across face-to-face, telephone and video channels.
• Help customers build confidence using digital banking services, including mobile and online banking.
• Understand customer needs and identify suitable products and services.
• Resolve customer queries efficiently and provide clear, practical solutions.
• Build strong, lasting customer relationships through personalised service and regular engagement.
• Encourage customers to use digital self-service options.
• Work collaboratively with colleagues to deliver a consistent, high-quality customer experience.
• Identify opportunities to improve customer support and service delivery.

REQUIREMENTS

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working collaboratively within a team environment.

WORKING ARRANGEMENT

• Site-based role with a hybrid working pattern following completion of onsite training.
• After full-time onsite training, colleagues are expected to attend the office at least 12 days per month.
• Candidates should consider travel distance, time and cost to the chosen office location.

BENEFITS

• £500 annual flexible benefit allowance.
• Opportunity to earn a discretionary performance-related bonus of 8% of salary.
• 25 days’ holiday plus bank holidays, increasing to 26 days after five years’ service.
• Option to purchase up to five contractual holiday days per year.
• Discounted voluntary healthcare benefits, including medical and dental insurance and health assessments.
• Pension contributions of 8% of salary, rising to up to 12.5% when the employee contributes.
• Company-funded death-in-service benefit and income protection insurance.
• Discounted additional life assurance and critical illness cover.
• Santander share plans.
• Staff versions of selected Santander products and access to other product and service discounts.
• Physical, mental, social and financial wellbeing support.
• Discounted gym and fitness access and online wellbeing classes.
• Flexible healthcare and mental health support.
• Enhanced family leave, childcare options and tailored wellbeing support.
• Volunteering opportunities.
• Global career and development opportunities.

DIVERSITY AND INCLUSION

• Santander is committed to equal opportunities and an inclusive recruitment experience.
• Reasonable support and adjustments are available throughout the recruitment process.

RIGHT TO WORK

• Candidates must have the right to work in the UK to commence employment with Santander.

To apply, click here

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