JOB NEWS: Newcastle Furniture Centre is hiring an Office & Sales Coordinator in Newcastle upon Tyne on a Permanent, Full-time basis.

EMPLOYER
Newcastle Furniture Centre

LOCATION
Bentinck Road, Newcastle upon Tyne NE4 6UR

JOB TYPE
Permanent, Full-time

ABOUT THE ROLE
• Act as a central point of contact for customers, landlords and letting agents.
• Keep orders, deliveries and enquiries running smoothly.
• Support the development and management of trade accounts.
• Help support the company’s continued growth.

FRONT OFFICE
• Answer calls and emails from retail, trade and website customers.
• Handle customer complaints professionally.
• Prepare personalised quotes, including furniture not currently held in stock.
• Process orders, including website sales.
• Send payment confirmations and after-sale follow-ups.
• Keep customers, landlords and tenants updated on deliveries.
• Support administration including supplier invoices, uniforms and print orders.

TRADE ACCOUNTS
• Act as the main contact for landlords and letting agents.
• Manage new trade projects from quotations and site visits through to delivery and aftercare.
• Identify and approach new letting agents.

STOCK, SHOWROOM AND MARKETING
• Review stock levels.
• Maintain showroom displays and price tags.
• Liaise with the website team and marketing provider.
• Keep the website and marketing team updated on new stock, ranges and offers.

SOURCING
• Manage sourcing and importing of the company’s own sofa ranges from overseas suppliers.
• Research trends.
• Negotiate with suppliers.
• Order containers.
• Arrange deliveries.

REQUIREMENTS
• Experience in office administration, customer service, sales support or account management.
• Proficiency in Canva.
• Confidence learning new order, retail and website systems.
• Confident using email and spreadsheets.
• Highly organised with the ability to manage priorities.
• Confident communicating with customers and suppliers by phone and email.
• Calm when dealing with issues.
• Comfortable negotiating and taking ownership.
• Experience in trade sales, furniture, lettings or importing is beneficial.

ABOUT THE COMPANY
• Newcastle Furniture Centre has been serving customers across the North East for more than 30 years.
• Founded in 1992 and based at its original Bentinck Road site.

BENEFITS
• Employee discount.
• Store discount.
• Free parking.
• On-site parking.
• Casual dress.

WORKING ARRANGEMENT
• Work location: In person.

To apply, click here

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